HR Governance & Outsourcing Specialist

Volkswagen Group; Lombardia; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

Volkswagen Bank GmbH in Milan, Italy, is seeking an experienced HR Outsourcing and Vendor Management specialist on a full-time, fixed-term contract. You will coordinate external HR service providers and support HR operations, ensuring compliant, timely processing of documentation while partnering with HR Business Partners and the HRIS team.

Your role includes managing relationships with payroll vendors, recruitment agencies, and legal/commercial teams; supporting RFPs, contract activations, and

Formación

• Knowledge of HR processes and outsourcing models.
• Experience in outsourcing management and governance.
• Understanding of procurement processes and contract management.
• Knowledge of GDPR and data protection requirements.

Responsabilidades

• Coordinate HR outsourcing processes and ensure policy alignment.
• Manage relationships with external HR service providers.
• Assist in supplier selection, RFPs, and evaluations.
• Activate new HR services with documentation and approvals.
• Monitor vendor performance via KPIs and SLAs.
• Collaborate with Procurement and Legal on contracts.
• Ensure compliance with regulations (GDPR, outsourcing).
• Provide back-office HR support and reporting.

Conocimientos

HR outsourcing

Vendor management

Procurement processes

Contract management

GDPR compliance

English proficiency

Analytical mindset

Excel

PowerPoint

Organizational skills

Herramientas

Excel

PowerPoint

Descripción del empleo

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In collaboration with the relevant service owners, he/she coordinates external HR service providers and delivers predominantly administrative and back-office support across HR operations. The role ensures the accurate and timely processing of documentation, data and recurring activities supporting HR Business Partners, the HR Information Systems Specialist and the Recruitment function, while contributing to the proper activation, management and monitoring of outsourced services.

Role and duty – core business

He/She supports and manages the following activities:

• Coordination of HR outsourcing processes in alignment with company policies and procurement guidelines
• Management of relationships with external HR service providers (e.g. payroll vendors, training providers, recruitment agencies, consulting firms)
• Support in supplier selection process, including requirement definition, request for proposal (RFP) preparation and evaluation
• Activation of new HR services, ensuring proper documentation, approvals, and compliance checks
• Monitoring of vendor performance through KPIs, SLAs and regular reviews
• Collaboration with Procurement and Legal for contract definition, negotiation support and renewals
• Ensuring compliance with local and European regulations related to outsourcing and data protection
• Supporting cost control and budget monitoring of outsourced HR services
• Continuous improvement of vendor management processes, tools and governance frameworks
• Acting as point of contact for HR stakeholders regarding vendor-related topics
• Providing administrative and back-office support to HR Business Partners, including document preparation, data collection, recurring reporting, meeting and process follow-up, filing and coordination of operational requests
• Supporting the HR Information Systems Specialist with data entry and validation, maintenance of employee records, preparation of standard reports, collection of user requirements, system testing, issue tracking and user support coordination
• Providing recruitment back-office support, including vacancy publication, interview scheduling, candidate and hiring manager communications, maintenance of applicant tracking records, preparation of recruitment documentation and coordination of pre-employment and onboarding administrative activities
• Ensuring the completeness, accuracy, confidentiality and traceability of HR records, supporting document archiving, deadline monitoring and compliance with internal procedures

Competences

• Knowledge of HR processes and outsourcing models
• Experience in outsourcing management and governance
• Understanding of procurement processes and contract management
• Knowledge of relevant legal and regulatory frameworks (outsourcing, GDPR, etc.)
• Strong organizational and coordination skills
• Analytical mindset and ability to monitor performance indicators
• Proficiency in Microsoft Office tools (especially Excel and PowerPoint)
• Fluent English (written and spoken)

Personal flairs

• Problem solving
• Stress management
• Flexibility
• Results-oriented mindset
• Ability to manage multiple priorities and deadlines

Job ID: 30619

Company: VOLKSWAGEN BANK GMBH

Location: Milan, Milan, IT

Working Model: Full-time

Contract Type: Fixed-term

Remote Working: By agreement

Posting Date: Oct 6, 2026

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