Hotel Director

Royal Caribbean Group; Milano; In loco; EUR 104.000 - 156.000; Tempo pieno

Descrizione del lavoro

The Hotel Director leads the Hotel Operations onboard a Royal Caribbean Group vessel, overseeing F&B, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales and all onboard revenue areas. Accountable for day-to-day performance and delivery against KPI targets and company-based goals.

Requires a senior leadership background in luxury hotel or cruise environments, strong strategic planning, people leadership and global mindset, with a Bachelor’s degree in

Competenze

• Bachelor’s degree in hospitality management, business administration or related field, or equivalent experience.
• Senior leadership experience in luxury hotel or cruise environments.
• Strong communication and interpersonal abilities.

Mansioni

• Oversee Hotel Operations onboard the vessel including F&B, housekeeping, guest relations, and other departments.
• Drive and maximize company KPIs and performance targets for Hotel Operations.
• Provide strategic leadership and global perspective to diverse teams.
• Lead planning, resource allocation and workforce management for smooth operations.

Conoscenze

Communication skills

Problem solving

Decision making

Interpersonal skills

Leadership

Global perspective

HR knowledge

MS Office / computer skills

Formazione

Bachelor’s degree in hospitality management

Strumenti

MS Office

Descrizione del lavoro

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

• Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.
• Exceptional communication, problem solving decision making and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques
• Knowledge of policies and practices involved in the human resources function.
• Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.
• Intermediate computer software skills required.