Hostess - Bvlgari Hotel Milano

Hotel Milano Scala; Lombardia; Hybrid; EUR 19,000 - 27,000; Full time

Job summary

Bulgari Hotels & Resorts in Italy seeks a Hostess to greet guests, escort to tables, and help seat guests according to service standards. You will assist in preparing the restaurant for service and maintain cleanliness throughout the dining area.

Responsibilities include managing reservations, handling guest inquiries, and ensuring VIP areas receive proper attention. Prior hospitality experience and language skills are valued.

Qualifications

• Ability to provide legible communication.
• Fluency in English is required.
• Desirable multilingual capabilities across languages.

Responsibilities

• Greet guests and escort to tables; assist in seating.
• Take reservations and maintain the reservation system.
• Maintain restaurant cleanliness and readiness across shifts.
• Respond to guest needs and ensure satisfaction.

Skills

Legible communication

Fluency in English

Fluency in foreign languages

Education

High school graduation

Tools

Micros system

Job description

Job Overview

Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures.

Descrição da Função

Job Title: Hostess

Department: Food and Beverage

Reports to: Food and Beverage Director

Job Overview

Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures.

Assist in monitoring the guests' needs and all phases of the operation.

Qualifications

Essential

• Ability to provide legible communication
• Fluency in English

Desirable

• High school graduation
• Restaurant service experience
• Fluency in foreign languages
• Knowledge of local activities and appropriate attractions for restaurant clientele
• Two year experience in similar position dealing with the general public

Skills

• Ability to focus attention on guest needs, remaining calm and courteous
• Ability to exercise good judgment with difficult guests
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations
• Ability to maintain confidentiality of guest information and pertinent hotel data
• Ability to provide clear, pleasant telephone communication with proper grammar
• Ability to work cohesively with co-workers as part of a team
• Prior guest relations training
• Ability to use Micros system
• Restaurant service experience
• Fluency in foreign language
• Knowledge of local activities and appropriate attractions for restaurant clientele

Job Functions

• Maintain a complete knowledge of:
• Scheduled daily activities and in-house groups
• Daily house count
• Hotel extension numbers, beeper numbers carried by hotel personnel
• Hours of operation of each outlet, ambiance, menu selections, price range
• Features and services provided by the hotel
• Maintain complete knowledge of all specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the restaurant
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Prepare station chart and assign stations to staff following departmental procedures, to be reviewed by manager
• Set up Hostess station with necessary supplies; maintain cleanliness at all times
• Inspect condition and cleanliness of all menus
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times
• Place newspapers, magazines in designated areas for meal periods as specified by departmental procedures
• Answer the telephone courteously and efficiently as specified by departmental standards
• Take, record and confirm restaurant reservations/cancellations as specified by departmental standards
• Maintain positive guest relations at all times
• Greet and acknowledge all arriving guests, however busy and whatever time of day
• Escort guests to tables and assist in seating at tables and extend congenialities in accordance to department guidelines
• Anticipate guest needs and respond promptly
• Communicate VIP arrivals and special requests to designated personnel for follow up
• Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction
• Extend courteous departures as guests leave the restaurant
• Oversee all aspects of restaurant during absence of Manager and/or Supervisor
• Successful completion of the training/certification process

Note

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.