Host Service & Reception (m/f/d)

rubyhotels; Toscana; On-site; EUR 26,000 - 32,000; Full time

Job summary

Ruby Hotels in Florence invites energetic front desk professionals to join our team in the heart of the historic center. You’ll welcome guests, assist with check-in/check-out, and help create the warm, Lean Luxury experience we are known for.

This full-time, on-site role requires hospitality mindset, multitasking, and fluency in Italian and English. You’ll collaborate with our People & Culture Team to ensure memorable stays while enjoying staff rates and development opportunities.

Qualifications

• Experience in the hotel industry preferred.
• Fluent in Italian and English.
• Strong hospitality mindset and teamwork.

Responsibilities

• Be the first point of contact for guests and ensure they feel at home from arrival to departure.
• Assist guests with self-check-in and provide front desk support.
• Contribute to breakfast, bar, and service operations to deliver Lean Luxury.

Job description

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Bea.

Our Ruby Bea draws inspiration from the artists, thinkers and writers of the Italian Renaissance. In fact, Bea takes her name from Dante Alighieri's inamorata, Beatrice. Ruby bea and her 118 rooms are a love letter to the blending of classical forms and novel perspectives. Directly on Piazza della Líberta in the northern part of the historic city center of Tuscan's capital Florence, galleries, museums and incredible architecture are within walking distance.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• are not only an all-rounder and multitasking talent, but also the first point of contact for our guests to make them feel at home from the very first moment to the last drink
• support our guests with the self-check-in process and take on additional front desk responsibilities
• prepare cocktails, drinks, and delicious snacks with a few skillful moves, ensuring smooth and seamless service
• lovingly take care of our breakfast buffet in the morning and wow our guests with your barista skills
• roll up your sleeves when it comes to goods receiving, inspection, and storage, always keeping an eye on the perfect mise-en-place according to our setups and standards
• share your insider tips with our guests, pointing them to the best hotspots in the city

We've been waiting for you, since you have/are:

• ideally gained some experience in the hotel industry, don't worry if you don't know what 'mise-en-place' means yet
• flexible and ready to work in shifts
• counting reliability, multitasking and your willingness to learn among your strengths
• empathetic with others and love sharing your enthusiasm with those around you
• a great sense of humour, enjoy working in a team, and love interacting with our guests
• fluent in Italian and English

What's in for you? That's how we groove:

• Ruby, Ruby, Ruby
• your style, your smile, your ideas - bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
• better together - at work, during team events or just because it's Monday
• 'Cause I'm having a good time
• less work, same money - for us, full-time means 35 hours and every hour counts
• no more excuses - we support your sports program
• LEGEN...wait for it...DARY staff rates - for you and your travel buddy
• Money, Money, Money sip, snack, repeat - with your Ruby F&B Credit
• no matter how you get to work - a mobility allowance comes on top
• take it to the next level - secure yourself some extra cash through talent scouting and positive reviews
• Ain't no mountain high enough
• level up your game - with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
• innovation is part of our DNA - Lean Luxury, paperless, cashless, ... you name it

Diversity, Equity & Inclusion

• We believe that...
• ...you can love whoever you want
• ...you should decide for yourself whether and with which pronouns you would like to be addressed
• ...you can be proud of your heritage and culture
• ...you don't have to justify your religion or world view
• ...you are good, just as you are and make our team and Ruby's diversity unique
• We can't deal with: isms
• Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

Get to know our People & Culture Team

Any questions about our pitch? Then contact us at [e-mail] or [phone].

Your Ruby Recruitment Team