Healthcare IT — Second-Line Support Engineer

Ascom; Scandicci; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Ascom is seeking a Second Line Support Engineer to tackle complex incidents in healthcare IT environments. You’ll support hospital customers, troubleshoot advanced issues, and help ensure secure, stable systems in mission-critical operations.

Ideal candidates include graduates in ICT or software engineering, with customer-care experience and a strong technical foundation. The role offers hybrid work and opportunities to grow into healthcare software expertise.

Qualifications

• Education in ICT, software engineering, biomedical engineering, or similar (or equivalent experience).
• Practical experience or strong knowledge of customer support workflows.
• Understanding of data security principles.
• Ability to analyze problems and communicate clearly with both colleagues and customers.

Responsibilities

• Diagnose and resolve complex technical issues escalated from First Line Support or field engineers.
• Work hands-on with Windows Server environments, SQL databases, and system integrations.
• Analyze recurring issues and support root cause analysis and long-term fixes.
• Register, classify, and process incidents and service requests.
• Communicate clearly with customers, providing updates and managing expectations.
• Support SLAs and participate in structured on-call / weekend rotations.
• Take part in preventive maintenance activities to ensure system stability.

Skills

Customer support

Problem solving

Communication

Team collaboration

Education

ICT degree

Biomedical engineering background

Tools

Windows Server

SQL databases

System integrations

Job description

Ascom is seeking a Second Line Support Engineer to tackle complex incidents in healthcare IT environments. You’ll support hospital customers, troubleshoot advanced issues, and help ensure secure, stable systems in mission-critical operations.

Ideal candidates include graduates in ICT or software engineering, with customer-care experience and a strong technical foundation. The role offers hybrid work and opportunities to grow into healthcare software expertise.