Head Waiter — Luxury Dining & Guest Experience

Hospitaliti; Toscana; On-site; EUR 17,000 - 22,000; Full time

Job summary

The Excelsior, a Luxury Collection Hotel, Florence, is seeking a Guest Service Expert to create memorable dining experiences for guests. You will set tables, interact with guests, communicate with the kitchen, and help ensure smooth service throughout meals.

This role emphasizes safety, adherence to Marriott policies, professional appearance, and hands-on tasks such as lifting up to 25 pounds and standing for extended periods. Experience is helpful but not required.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Set tables and assist guests with menus and service.
• Communicate with the kitchen to fulfill orders and guest requests.
• Interact with guests and deliver service throughout meals.
• Maintain cleanliness of work areas and supplies and manage service flow.
• Read and verify menu information and uphold quality standards.

Skills

Customer service

Education

High school diploma or GED

Job description

The Excelsior, a Luxury Collection Hotel, Florence, is seeking a Guest Service Expert to create memorable dining experiences for guests. You will set tables, interact with guests, communicate with the kitchen, and help ensure smooth service throughout meals.

This role emphasizes safety, adherence to Marriott policies, professional appearance, and hands-on tasks such as lifting up to 25 pounds and standing for extended periods. Experience is helpful but not required.