Head of Operations — AI-Driven Growth & GTM Ops

Lexroom Srl; Milano; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work in Milan

Health Insurance

Meal Vouchers

Team retreats & off-sites

Job summary

Lexroom, a fast-growing European legal AI platform, is seeking a Head of Operations based in Milan. You will own the operational engine spanning Revenue, People, Legal, and Finance, building scalable processes and leading a cross-functional team in a hybrid setup.

You will lead CRM architecture, GTM automation, and AI initiatives, driving data-driven decisions while mentoring the ops group and collaborating with diverse markets in Europe.

Qualifications

• 5–8 years in Business Operations, RevOps, or GTM roles.
• Proven people management experience.
• Hands-on CRM and GTM tooling expertise.
• AI and automation mindset with production experience.
• Strong analytical and problem-solving skills.
• Based in Milan or willing to relocate; English fluency required.

Responsibilities

• Design and optimize end-to-end operational workflows across Revenue, People, Legal, and Finance.
• Own the operations roadmap and prioritization aligned with company strategy.
• Architect and consolidate GTM tooling and CRM stack; lead integrations.
• Lead AI/tooling initiatives and evangelize adoption across teams.
• Manage and mentor the operations team, establish rhythms and escalation paths.

Skills

CRM architecture

People management

GTM automation

AI & automation mindset

Data-driven decision making

English fluency

Tools

HubSpot

Salesforce

Pipedrive

Automation platforms

Job description

Lexroom, a fast-growing European legal AI platform, is seeking a Head of Operations based in Milan. You will own the operational engine spanning Revenue, People, Legal, and Finance, building scalable processes and leading a cross-functional team in a hybrid setup.

You will lead CRM architecture, GTM automation, and AI initiatives, driving data-driven decisions while mentoring the ops group and collaborating with diverse markets in Europe.