Head of CRM

Pillar Srl; Lombardia; On-site; EUR 50,000 - 70,000; Full time

Job summary

Pillar Srl in Milan is seeking a hands-on CRM & Marketing Automation lead with deep HubSpot expertise to own the platform and architecture end-to-end.

You'll design and govern data, build integrations with ad platforms, data warehouse, billing and support tools, and create scalable lifecycle marketing automation. This is a founding, IC role with scope to build a team as we grow, across multi-product and multi-market contexts.

Qualifications

• Deep HubSpot expertise and hands-on ownership.
• Experience managing APIs and data models in a CRM context.
• Proven track record in B2B SaaS CRM implementations.
• Ability to architect multi-country, multi-product CRM systems.

Responsibilities

• Own HubSpot architecture and data hygiene across modules.
• Build and maintain integrations with ad platforms, data warehouse, billing and support tools.
• Design lifecycle marketing automation and lead scoring.
• Define data governance, naming conventions and lifecycle definitions.
• Collaborate with Sales/RevOps to align CRM with business needs.
• Plan for multi-product and multi-country expansion.

Skills

HubSpot

APIs & Webhooks

CRM ownership

Systems thinking

B2B SaaS

Data governance

Marketing & Sales

Scaling complexity

Founding IC

Standards & guidelines

Job description

About Pillar

Pillar is an Italian startup founded on February 13, 2025. In less than a year, we raised €15.2 million to revolutionize the construction industry, and we are growing fast. Our mission is to rebuild its foundations. Our ambition is to manage 1 in 3 construction sites in Europe. We are Italian, but with a European vision

The Italian construction industry is the backbone of the country's economy, involving nearly 5 million people, yet it is still managed with outdated tools.

Pillar was built to solve this problem at its root. We have built an all-in-one platform that allows construction companies to oversee every job site and monitor profitability in real time.

Why Join Us Now

We are a sales-driven B2B SaaS business today, and HubSpot sits at the centre of almost everything: how leads come in, how they're worked, how customers are retained, how the business is measured. As we scale, more products, more teams touching the same system, the cost of an under-owned CRM compounds fast: broken attribution, inconsistent data, automations built by five different people with five different logics, sales and marketing arguing about whose numbers are right.
This is a hands-on, technical, and strategic role and a founding one. You'll be the first hire on CRM, which means you'll be the one building workflows, custom properties, integrations, and reporting yourself from day one. As scope grows, you'll also be responsible for building the team around you, but the first chapter of this role is entirely hands-on.

What You'll Do

In practice:

Platform ownership & architecture

• Own HubSpot's full architecture: object model, properties, pipelines, permissions, and data hygiene standards.

• Define and enforce data governance: naming conventions, required fields, deduplication logic, lifecycle stage definitions.

• Build and maintain integrations between HubSpot and the rest of the stack (ad platforms, product/data warehouse, billing, support tools), including API-level work when needed.

• Own technical debt: audit what's been built ad hoc so far, and re-architect what doesn't scale.
  Acquisition

• Own tracking and attribution infrastructure inside HubSpot: UTM governance, form tracking, CAPI/server-side integrations, offline conversion imports.

• Partner with Paid and SEO/Content to make sure every channel's performance is measurable and trustworthy inside the CRM.

• Build lead scoring and routing logic that actually reflects how the business qualifies and converts.
  Lifecycle & automation

• Design and build lifecycle marketing automation: nurture flows, lifecycle stage transitions, behavioral triggers, holdout/measurement frameworks as we scale.

• Own segmentation infrastructure so campaigns can be built on reliable, real-time data.

• Build the reporting layer that shows what's actually driving pipeline and retention, not vanity dashboards.
  Sales enablement & RevOps

• Own the CRM architecture that underpins sales operations: pipeline structure, deal automation, sequences, playbooks embedded in the tool itself.

• Partner closely with Sales leadership and the RevOps team to make sure CRM structure and their operational needs stay aligned as the business scales.

• Build the infrastructure needed for a multi-product sales motion, routing, product-specific pipelines, cross-sell/upsell logic, as the product line expands, in a way that RevOps can execute against.
  Scaling for growth

• Design HubSpot's architecture to support multiple products and multiple countries without collapsing into chaos, multi-currency, multi-language, market-specific pipelines and reporting.

• Own the roadmap for when and how we evolve beyond native HubSpot capabilities (reverse-ETL, CDP, data warehouse) as complexity grows.

What You'll Bring

This is you if:

• You have deep, hands-on HubSpot expertise.

• You're comfortable with the technical side: APIs, webhooks, custom-coded workflows, data modeling.

• You've owned CRM/marketing automation in a B2B SaaS environment.

• You think in systems: you can look at a messy, organically grown CRM and see the architecture it should have.

• You understand both sides of the house: how marketing generates and nurtures demand, and how sales works and closes it.

• You're comfortable owning data quality and governance, not just campaigns.

• You've dealt with scaling complexity before: multiple products, multiple markets.

• You're comfortable being a founding, individual-contributor hire first.

• You know how to set standards and guidelines for teams that execute independently.

Extra points if you have

• Experience in a company that scaled from single-product/single-market to multi-product/multi-market.

• Background in a startup or high-growth environment.

What We Offer

• Competitive compensation: €50,000-€70,000, tailored to experience and expertise.

• Growth: Meritocratic growth: impact = advancement.

• Location: Milan

• Office: A role based in Milan, under Pillar’s applicable working model.

• Team: Offsite every 6 months young and ambitious environment.

Our Hiring Process

1. Initial conversation alongside our Talent Acquisition specialists.

2. Brief 30-45 min interview with a member of the Marketing Team.

3. A final chat with our VP of Growth.