Head of Connectivity & Client Onboarding

Jobtailor; Milano; In loco; EUR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Jobtailor in Milano, Italy, seeks a seasoned Connectivity Services Leader to build and grow the team, expand client onboarding capacity, and scale production support with 24/5 coverage. You will drive repeatable processes, monitor SLAs, and oversee third-party engagements while collaborating with Product and Commercial functions.

This senior role reports to the Head of SMBS Value Stream. Ideal candidates bring 10+ years delivering enterprise software services, deep capital markets knowledge, and

Competenze

• 10+ years delivering services to clients in enterprise software
• Experience leading and scaling high-performing teams
• Domain experience in capital markets and Buy Side ecosystem
• Experience managing production support operations, including extended hours or shift coverage
• Proven ability to design and implement standardized operational processes
• Experience managing third-party/vendor relationships
• Able to act as senior escalation point for client-facing issues
• Collaborative with Commercial, Product Management, and Operations

Mansioni

• Build and grow the Connectivity Services team
• Increase team capacity and capability to accelerate client onboarding
• Scale production support to deliver 24/5 coverage
• Build repeatable, scalable processes across all clients
• Establish a continuous improvement culture by monitoring SLAs and operational metrics
• Manage third-party engagements, vendors, and partners
• Act as the senior escalation point for client issues
• Support commercial pipeline development with connectivity scope, feasibility, and delivery input
• Collaborate with Product Management on the connectivity solution roadmap
• Manage people, budget, and time to deliver outcomes on schedule and within budget
• Identify, assess, and mitigate delivery and team-performance risks
• Report directly to the Head of SMBS Value Stream as a member of the Leadership Team

Conoscenze

People Leadership

Capital Markets

Production Support

Vendor Management

SaaS Fundamentals

SLAs & Metrics

Escalation Point

Strumenti

Integration Methods

Messaging Protocols

Descrizione del lavoro

Jobtailor in Milano, Italy, seeks a seasoned Connectivity Services Leader to build and grow the team, expand client onboarding capacity, and scale production support with 24/5 coverage. You will drive repeatable processes, monitor SLAs, and oversee third-party engagements while collaborating with Product and Commercial functions.

This senior role reports to the Head of SMBS Value Stream. Ideal candidates bring 10+ years delivering enterprise software services, deep capital markets knowledge, and