Guest Services Agent - Seasonal | Talent Day November 13

Collegio Alla Querce; Toscana; On-site; EUR 24,000 - 29,000; Full time

Job summary

Auberge Collection is seeking a Guest Services Agent to elevate stays through warm welcomes, personalised assistance, and seamless check-in/out.

You will build genuine guest connections, coordinate with Housekeeping and F&B, and uphold the brand’s luxury service standards while adapting to flexible scheduling needs.

Qualifications

• Minimum 2 years in luxury hospitality in the same role.
• Passion for curating personalized guest experiences and anticipating needs.
• Poised and attentive demeanor reflecting luxury service standards.
• Ability to handle challenging situations with discretion and grace.
• Fluency in English; additional languages valued for international clientele.
• Familiarity with hotel software and reservation systems.
• Willingness to work flexible hours, including weekends/holidays.
• Hospitality degree or related field is a plus.

Responsibilities

• Welcome guests warmly and manage check-in/check-out with a personalized touch.
• Anticipate guest needs and respond promptly to inquiries and requests.
• Coordinate with Housekeeping, F&B, and other teams for a seamless guest journey.
• Provide accurate information on services, local experiences, and property amenities.
• Uphold Auberge Collection standards and hospitality culture in daily actions.

Skills

Guest services

Hospitality experience

Multilingual communication

Education

Hospitality Management degree (preferred)

Tools

Hotel management software

Reservation systems

Job description

Job Description

At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Guest Services Agent, by anticipating guest needs, providing personalized service, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. This role is an invitation to create the extraordinary. As a Guest Services Agent at Auberge Collection, you will transform every interaction into a lasting memory.

Guest Welcome & Experience

• Welcome guests with warmth and professionalism, creating a genuine sense of arrival.

• Assist with check-in and check-out procedures, ensuring a smooth and personalised experience.

• Anticipate guest needs and respond thoughtfully to requests, questions, and concerns.

• Provide accurate information about the property, its services, and local experiences.

Guest Services & Personalisation

• Build authentic connections with guests, recognising their preferences and personalising their stay whenever possible.

• Handle guest enquiries and requests promptly, following through to ensure their needs are met.

• Address concerns with discretion and care, coordinating with the relevant teams to find effective solutions.

Coordination & Communication

• Collaborate closely with Housekeeping, Food & Beverage, and other departments to ensure a cohesive guest journey.

• Communicate relevant information clearly and accurately during shift handovers.

• Support the coordination of special requests, amenities, and personalised arrangements.

Auberge Culture & Standards

• Embrace the Promises & Practices of Auberge Collection, bringing our values to life through everyday actions.

• Contribute to a supportive and collaborative team environment, recognising the importance of each role in the guest journey.

• Demonstrate genuine hospitality, thoughtful attention, and a commitment to continuous learning and improvement.

Qualifications

• A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement.

• An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service.

• A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.

• Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests.

• Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele.

• Familiarity with luxury hotel management software, reservation systems, and office tools.

• Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel.

• A degree in Hospitality Management or related fields is a plus.

Position Details

• CCNL Federturismo

• Employment Type: Seasonal; Full-time

• Salary Range: € 26.500 gross per year / 14 months

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com