Guest Experience Advocate & Resolution Specialist

Living Spaces Furniture; Zola Predosa; On-site; EUR 2,357,000 - 3,058,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company match

Vacation

Paid Sick Leave

Flexible Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture is seeking a Guest Services Representative 2 to provide advanced back‑office case management and expert problem solving for complex guest concerns. You’ll handle inquiries through phone, chat, and email, document interactions precisely, and drive swift resolutions with internal partners.

The role includes coaching teammates, communicating trends to leadership, and maintaining a positive guest experience while meeting defined performance metrics and service standards.

Qualifications

• High school diploma or GED and 3 years in call center or customer service.
• Proficient in Word, Excel and Outlook; AX/Genesys Cloud or MS Dynamics a plus.
• Equivalent combination of education and experience considered.

Responsibilities

• Serve as Guest Advocate to resolve guest requests swiftly.
• Own escalated concerns and ensure complete resolution.
• Research accounts to identify gaps, opportunities and root causes.
• Capture detailed notes summarizing interactions and activity.
• Assist guests via phone, chat, email and other channels.
• Coach team members in real time on processes and best practices.
• Communicate status and trends to leadership.
• Model Living Spaces culture in all interactions.
• Meet or exceed performance metrics and service standards.

Skills

Customer service

Communication

Team coaching

Problem solving

Education

High school diploma or GED

3 years related experience

Tools

Microsoft Word

Excel

Outlook

AX

Genesys Cloud

MS Dynamics

Job description

Living Spaces Furniture is seeking a Guest Services Representative 2 to provide advanced back‑office case management and expert problem solving for complex guest concerns. You’ll handle inquiries through phone, chat, and email, document interactions precisely, and drive swift resolutions with internal partners.

The role includes coaching teammates, communicating trends to leadership, and maintaining a positive guest experience while meeting defined performance metrics and service standards.