GROCERY/ASST DEPT LEADER

Kroger; Milano; In loco; EUR 26.000 - 38.000; Tempo pieno

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Kroger in Milano is seeking an Assistant Department Manager to assist the Grocery Department with planning, staffing, training and directing associates while maximizing store sales and profits. The role emphasizes customer service, safety, and adherence to company policies and procedures.

You will participate in staffing, merchandising, promotions and day-to-day leadership, with a flexible schedule including weekends.

Competenze

• Flexible scheduling including mornings, afternoons, evenings, nights as required.
• Strong written and oral communication skills.
• Ability to make quick, informed decisions under pressure.
• Ability to manage production, merchandising and customer service for merchandise sales.
• Understanding of department operations including staffing, inventory, and scheduling.

Mansioni

• Assist Department Manager in organizing work and staffing needs, training and scheduling associates for prompt service.
• Respond to customer or associate comments, complaints and questions in a tactful, professional manner.
• Use CAO to manage ordering and keep accurate product receipts and on-hand balance.
• Price and display merchandise; ensure signage, rotation, quality and space allocation.
• Lead merchandising efforts and promote company initiatives and promotions.
• Ensure compliance with dress code, sanitation and safety policies across the department.
• Provide input on department budgets, goals and results to management.
• Communicate with associates and customers to foster a positive impression.
• Maintain equipment, facilities and store areas to required standards.
• Support process improvements and effective staff workload management.
• Perform any duties as assigned.

Conoscenze

Communication skills

Leadership

Decision making

Customer service

Merchandising knowledge

Team training

Operations knowledge

Strumenti

CAO (Computer Assisted Ordering)

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Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;

perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired

• Grocery retail work experience and/or backup manager experience.
• Past work record reflects dependability and integrity.