Graduate Project Manager: AI-Powered Support & Ops (Remote)

Bending Spoons; Lombardia; Teletrabalho; EUR 40 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Remote working

Learning budget

Health insurance

Relocation package

Parental support

Annual retreat

Equity at a discount

Resumo da oferta

Bending Spoons is seeking a talented and collaborative individual to join the Customer Support team in a role focused on building scalable processes and AI-powered support at scale. You will work on day-to-day operations as well as long-term projects, collaborating with Product and Engineering to improve the user experience and operational efficiency.

Location options include Milan or fully remote from eligible countries in Europe; we value initiative, reasoning, and teamwork as core traits.

Qualificações

• Reasoning ability to solve complex problems from first principles.
• Ambition, initiative and ownership of work.
• Team player who supports the best idea and helps the team succeed.
• Proficient in English (reading, writing and speaking).

Responsabilidades

• Improve customer support operations through projects such as onboarding external providers and reorganizing how support is organized and delivered.
• Build scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions to speed up answers.
• Collaborate with Product and Engineering to identify recurring issues and drive product improvements from support insights.
• Shape the support experience for newly acquired products by aligning operations, tools and processes.
• Use data and AI to measure performance, identify improvements, and quantify impact.

Conhecimentos

Reasoning

Drive

Team spirit

English proficiency

Descrição da oferta de emprego

Bending Spoons is seeking a talented and collaborative individual to join the Customer Support team in a role focused on building scalable processes and AI-powered support at scale. You will work on day-to-day operations as well as long-term projects, collaborating with Product and Engineering to improve the user experience and operational efficiency.

Location options include Milan or fully remote from eligible countries in Europe; we value initiative, reasoning, and teamwork as core traits.