Global Security Escalation Specialist - Multi-lingual

Amazon Inc.; Asti; Ibrido; EUR 44.000 - 62.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. is hiring an Multilingual Escalation Specialist for the Global Security Operations Center.

You will triage security and operational risks, coordinate incident response, and support delivery associates and customers with critical information flows. The role requires fluent English and Japanese, strong written/spoken communication, and the ability to work in a fast-paced, 24x7 command center environment.

Competenze

• Fluent in English and Japanese.
• Proficient in MS Office and data entry.
• Able to type at least 35 wpm with accuracy.
• Strong written and spoken communication.

Mansioni

• Provide support to delivery associates and customers by researching and troubleshooting with internal tools.
• Triage and prioritize incidents and collaborate with crisis management leadership.
• Escalate to appropriate partners including Customer Service and Shipping/Delivery.
• Manage phone communications and coordinate information across internal/external stakeholders.
• Draft clear reports for senior leadership and stakeholders.

Conoscenze

Japanese

English

Data entry

MS Office

Typing 35 wpm

Clear communication

Multitasking

Formazione

Bachelor's degree in Criminal Justice, Political Science, Crisis Management or Business Administration

Strumenti

MS Office Suite

Word

Excel

Outlook

InfoPath/SharePoint

Descrizione del lavoro

Amazon Inc. is hiring an Multilingual Escalation Specialist for the Global Security Operations Center.

You will triage security and operational risks, coordinate incident response, and support delivery associates and customers with critical information flows. The role requires fluent English and Japanese, strong written/spoken communication, and the ability to work in a fast-paced, 24x7 command center environment.