Investigation Associate, Middle Mile Product & Tech (24x7)

Amazon Inc.; Asti; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Amazon is seeking an Investigation Associate with a background in transportation, risk management and data-driven problem resolution to investigate suspicious activity and address escalations while creating long-term systemic solutions for a world-class customer experience.

The role requires building trust-based relationships with stakeholders, meeting daily/weekly targets, and contributing to SOP enhancements while remaining flexible to 24x7 shifts and varied week-offs.

Competenze

• Experience conducting investigations into suspicious activity and escalations.
• Ability to analyze data to detect patterns and root causes.
• Strong communication and stakeholder management skills.

Mansioni

• Conduct investigations
• Take appropriate action to identify and minimize risk from fraud or abuse patterns
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically elevate problems or variance in the information
• Experience to follow through on resolutions to ensure delivery
• Participate in ad-hoc projects and assignments as necessary
• Meet productivity, quality and other hygiene metrics/goals
• Share inputs for SOP enhancements

Conoscenze

Investigation

Fraud detection

Data analysis

Stakeholder management

Problem solving

Formazione

Bachelor's degree

Descrizione del lavoro

Amazon is seeking an Investigation Associate with a background in transportation, risk management and data-driven problem resolution to investigate suspicious activity and address escalations while creating long-term systemic solutions for a world-class customer experience.

The role requires building trust-based relationships with stakeholders, meeting daily/weekly targets, and contributing to SOP enhancements while remaining flexible to 24x7 shifts and varied week-offs.