Global IT Operations Leader - Enterprise Apps

South Pole; Milano; In loco; EUR 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

South Pole seeks an experienced IT Operations leader to own the corporate technology stack, enterprise apps, end-user support, and outsourcing relationships across 20+ countries. The role drives an operational IT roadmap, ensures security compliance, and maintains service quality while coordinating globally with stakeholders and vendors.

You will lead the IT operations team, manage Sab and SaaS governance, and partner with Security to meet compliance.

Competenze

• 7+ years in IT operations or IT management, with 3+ years in a leadership role
• Hands-on experience with Microsoft 365, Entra ID, and MDM platforms (Intune / Jamf)
• Familiarity with GWS in addition to Microsoft 365
• Proven vendor management and IT outsourcing management experience
• Strong ITSM background (Jira Service Management)
• Experience managing a SaaS application portfolio
• ERP and/or CRM administration or oversight experience
• Track record of leading distributed IT support across multiple time zones and geographies
• Budget management and financial governance experience

Mansioni

• Lead and line manage the IT operations & enterprise applications team — setting priorities, driving quality of delivery, and developing the team
• Own the operational IT roadmap across GWS / Microsoft 365, MDM, network, SaaS stack, ERP/CRM, and iPaaS integrations
• Govern Microsoft 365 and Entra ID (Azure AD) at an architectural level, ensuring security compliance and lifecycle management
• Oversee MDM strategy and tooling (Intune / Jamf) for endpoint compliance across all geographies
• Manage network, VPN, and office connectivity across South Pole's global locations
• Own the SaaS application portfolio — licence governance, access reviews, renewals, and rationalisation
• Govern ERP and CRM administration — configuration integrity, data quality, and Finance / Commercial stakeholder liaison
• Manage IT outsourcing relationships — service desk vendor, managed service providers, and specialist contractors — holding them to SLAs and quality standards
• Lead vendor management for all IT operational technology suppliers — contract renewals, performance reviews, and escalations
• Coordinate multi‑timezone IT support, ensuring a consistent end‑user experience across South Pole's 20+ country footprint
• Govern ITSM practice — ticket workflows, escalation paths, SLA reporting, and continual service improvement
• Act as primary business stakeholder liaison for IT operations, translating business needs intoIT service changes
• Drive the adoption and implementation of AI/ML tools to automate and optimize key IT operations workflows (e.g., ITSM, monitoring, and proactive support).
• Work closely with the Security Lead to ensure operational IT meets security and compliance requirements

Conoscenze

M365

Entra ID

MDM (Intune/Jamf)

GWS (Google Workspace)

Vendor management

ITSM (Jira Service Management)

SaaS governance

ERP/CRM administration

Distributed IT support

Budget management

Strumenti

Jira Service Management

ERP software

CRM software

Descrizione del lavoro

South Pole seeks an experienced IT Operations leader to own the corporate technology stack, enterprise apps, end-user support, and outsourcing relationships across 20+ countries. The role drives an operational IT roadmap, ensures security compliance, and maintains service quality while coordinating globally with stakeholders and vendors.

You will lead the IT operations team, manage Sab and SaaS governance, and partner with Security to meet compliance.