Enterprise IT Support Manager, Global End-User Excellence

Berlin Packaging Group; Italia; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Berlin Packaging Group is seeking an IT Enterprise Technical Support Manager to lead EMEA IT support teams. The successful candidate will be a strong technical leader responsible for overseeing support functions, managing cybersecurity initiatives, and engaging in continuous improvement of IT services.

The role requires a Bachelor's degree in STEM, at least 10 years of IT experience, and specific technical certifications. Fluent English is essential, with additional language proficiency being advantageous.

Qualifications

• At least 10 years of experience in IT, including 6+ years in a technical supervisory role.
• Fluency in English; a second language is a plus.
• Knowledge of IT auditing, SOX and PCI compliance.

Responsibilities

• Lead EMEA IT support teams and manage day-to-day activities.
• Develop SLAs for IT service management.
• Implement continuous improvement initiatives for IT services.

Skills

Technical leadership

Project management

Service management

Cybersecurity awareness

Vendor management

ITIL methodologies

Education

Bachelor’s degree in a STEM field

Industry-related technical certification (ITIL, CISSP)

Tools

Office 365

SCCM

VMware

Windows OS

Active Directory

Job description

Berlin Packaging Group is seeking an IT Enterprise Technical Support Manager to lead EMEA IT support teams. The successful candidate will be a strong technical leader responsible for overseeing support functions, managing cybersecurity initiatives, and engaging in continuous improvement of IT services.

The role requires a Bachelor's degree in STEM, at least 10 years of IT experience, and specific technical certifications. Fluent English is essential, with additional language proficiency being advantageous.