Global IT Logistics & Customer Service Analyst

Barilla; Parma; On-site; EUR 34,000 - 42,000; Full time

Job summary

Barilla IT is seeking an IT Customer Service and Logistics Analyst based in Parma, Italy. You will join a global team supporting SAP S/4HANA implementation and the evolution of supply chain processes, customer service, and logistics collaboration with 3PLs and customers.

You will report to the D&BT Supply Chain Planning, Customer Service and Logistics lead, and work from Barilla's Parma headquarters with a focus on project execution, governance and cross-functional collaboration.

Qualifications

• Master's degree in Engineering/Computer Science or equivalent.
• 2/4 years' experience as a Project Manager in managing projects or initiatives, in system integration consulting companies and/or IT departments of multinational companies.
• Experience in projects related to Order-To-Cash or Logistics areas will be preferred.
• Knowledge of SAP environment related to Supply Chain (S/4 or ECC) will be highly preferred.
• Project Management skills and ability to coordinate cross functional and international teams.
• Previous experiences on Analytics management/Data Governance will be considered a plus.
• Strong relational and leadership skills.
• High levels of energy, motivation and proactivity, with a problem-solving approach and willingness to achieve results.
• Fluency in Italian and English

Responsibilities

• Define and maintain project activities planning.
• Manage internal and external resources dedicated to the project.
• Promote communication and commitment within the project team.
• Evaluate requests for process improvements in the project scope areas.
• Allocate resources and monitor progress with periodic checks.
• Ensure documentation is delivered for project phases and aligns with IT standards.
• Ensure proper IT governance across the project lifecycle.

Skills

Project management

Cross-functional coordination

Analytical skills

Communication skills

English proficiency

Italian proficiency

Education

Master's degree in Engineering/Computer Science

Tools

SAP S/4HANA

Job description

Barilla IT is seeking an IT Customer Service and Logistics Analyst based in Parma, Italy. You will join a global team supporting SAP S/4HANA implementation and the evolution of supply chain processes, customer service, and logistics collaboration with 3PLs and customers.

You will report to the D&BT Supply Chain Planning, Customer Service and Logistics lead, and work from Barilla's Parma headquarters with a focus on project execution, governance and cross-functional collaboration.