Customer Service Internship

Barilla Group; Parma; Hybrid; EUR 8,900 - 11,000; Full time

Job summary

Barilla Group in Parma, Italy is offering a Customer Service Internship within the Order to Cash team. You will support order processing, coordinate with internal and external stakeholders, and help ensure on-time delivery while handling inquiries and documentation.

The role requires a Bachelor degree or equivalent, strong Excel and PowerPoint skills, and good English. Previous SAP knowledge is a plus, and international experience is welcomed as part of our diverse Barilla team.

Qualifications

• Bachelor degree or equivalent.
• Able to manage cross-functional and international relations with internal and external stakeholders (customers, suppliers, …).
• Excellent intercultural and communication skills.
• Proactive and interdependent attitude.
• Good analytical skills, structured and fact based approach.
• Knowledge of Microsoft Office tools (Advanced Excel and Power Point).
• Knowledge of SAP and SAP BI would be an advantage.
• Working/study experience abroad will be considered a plus.
• Excellent knowledge of English (Spanish/French is a plus).

Responsibilities

• Support the management of the Order to Cash (OTC) process on assigned geographies, ensuring effectiveness and efficiency.
• Apply Incoterms according to customer and country requirements, ensuring shipping feasibility.
• Follow logistics execution in coordination with internal teams, ensuring on-time delivery performance.
• Communicate proactively with customers on orders, out-of-stock situations, commercial conditions, product portfolio, import documentation, complaints and logistics topics, ensuring a seamless customer experience.
• Support customers and internal stakeholders in the issuing of importation certificates and related documentation.
• Contribute to the monitoring of key logistics KPIs (e.g. OOS, OFR, claims, pallet management)

Skills

Communication skills

Intercultural skills

Analytical skills

Proactive attitude

Fast learner

Education

Bachelor degree or equivalent

Tools

Excel

PowerPoint

SAP

SAP BI

Job description

At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.

Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.

Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.

Are you ready to add your unique flavor to our journey?

Are you ready to step in?! We are looking for a Customer Service Intern.

Job purpose

The candidate will support the management of the Order to Cash process, ensuring effectiveness and efficiency. She/He will be responsible for a positive customer experience by providing them with regular updates and clarifications.
She/he will ensure that inquiries are resolved providing assistance in any necessary escalation.

Main responsibiltiies

• Support the management of the Order to Cash (OTC) process on assigned geographies, ensuring effectiveness and efficiency.
• Apply Incoterms according to customer and country requirements, ensuring shipping feasibility.
• Follow logistics execution in coordination with internal teams, ensuring on-time delivery performance.
• Communicate proactively with customers on orders, out-of-stock situations, commercial conditions, product portfolio, import documentation, complaints and logistics topics, ensuring a seamless customer experience.
• Support customers and internal stakeholders in the issuing of importation certificates and related documentation.
• Contribute to the monitoring of key logistics KPIs (e.g. OOS, OFR, claims, pallet management)

Responsibilities

• Bachelor degree or equivalent.
• Ability to manage cross-functional and international relations with internal and external stakeholders(customers, suppliers, …).
• Excellent intercultural and communication skills.
• Proactive and interdependent attitude.
• Good analytical skills, structured and fact based approach.
• Ability to learn fast in a dynamic environment combined with data accuracy and fast reaction in case of ad hoc analysis.
• Knowledge of Microsoft Office tools (Advanced Excel and Power Point).
• Knowledge of SAP and SAP BI would be an advantage.
• Working/study experience abroad will we considered a plus.
• Excellent knowledge of English (Spanish/French is a plus).
  

Additional info

• Type of Contract:Local, internship,6 months, full-time.
• Location: Parma, HQ

At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success.