Global E‑Commerce Operations Specialist

OTB; Breganze; Hybrid; EUR 25,000 - 27,000; Full time

Benefits offered by this job

Supplementary health insurance

Supplementary pension plan

Exclusive discounts on Diesel/OTBGroup

Company restaurant

Gym

Beauty centre

Nursery

Osteopathy studio

Job summary

Diesel Headquarters in Breganze, Italy, seeks an E-commerce Operations Specialist to join the Global E-Commerce Department. You will support inventory, process orders, coordinate with Logistics and Customer Service, and build Power BI reports to drive improvements.

The role requires a degree in a business-related field, experience in operations/logistics, strong English, and familiarity with e-commerce platforms. Hybrid work options and a competitive package are offered.

Qualifications

• Degree in business, operations management, logistics, or a related field.
• Experience in operations and logistics, customer service, preferably in e-commerce or retail.
• Strong attention to detail and organizational skills.
• Proficiency with e-commerce platforms and order management systems; Salesforce is a plus.
• Excellent communication and problem-solving with a customer-centric mindset.
• Familiarity with inventory management and logistics coordination.
• Fluent in English.

Responsibilities

• Support inventory management and coordinate with Digital Merchandising for product availability.
• Process customer orders accurately and ensure on-time shipment and delivery.
• Coordinate with Logistics to manage shipping and delivery.
• Monitor order tracking and resolve shipping, delivery, and return issues.
• Partner with Customer Service to resolve inquiries and order issues promptly.
• Build and review Power BI reports, analyzing for trends and improvements.
• Maintain product data, pricing, and availability on the site and channels.
• Support end-of-season sale processes with price updates and stock checks.
• Assist in implementing operational processes to boost efficiency.
• Work with IT to identify and resolve e-commerce system issues.
• Produce operational reports and insights for process improvements.
• Monitor competitors using benchmarking tools across countries.
• Manage internal e-commerce order process, accruals, and cost forecasting with Finance.

Education

Degree in business, operations management, logistics, or a related field

Tools

Salesforce

Job description

Diesel Headquarters in Breganze, Italy, seeks an E-commerce Operations Specialist to join the Global E-Commerce Department. You will support inventory, process orders, coordinate with Logistics and Customer Service, and build Power BI reports to drive improvements.

The role requires a degree in a business-related field, experience in operations/logistics, strong English, and familiarity with e-commerce platforms. Hybrid work options and a competitive package are offered.