EU E-commerce Operations Specialist — Analytics & Logistics

Diesel; Breganze; Hybrid; EUR 25,000 - 27,000; Full time

Benefits offered by this job

Flexible working hours

Smart working options

Supplementary health insurance

Supplementary pension plan

Exclusive discounts on OTB Group brand

Corporate welfare: restaurant, gym,美容,

Nursery and osteopathy studio (for Br​

Job summary

Diesel Headquarters in Breganze (Italy) seeks an E-commerce Operations Specialist for the Global E-Commerce Department. You will ensure product availability, process orders, coordinate shipping, and collaborate with IT, Finance and Customer Service to optimize online operations.

You will build Power BI reports, maintain product data, support end-of-season sales, and monitor performance to drive improvements across online channels.

Qualifications

• Degree in business, operations management, logistics, or a related field.
• Experience in operations and logistics, customer service, preferably in an e-commerce or retail environment.
• Fluent in English (both written and spoken).

Responsibilities

• Support inventory management and coordinate with Digital Merchandising to ensure product availability.
• Process customer orders accurately and efficiently, ensuring on-time shipment and delivery.
• Coordinate with Logistics to manage shipping and delivery.
• Monitor order tracking and resolve shipping, delivery, and return issues.
• Partner with Customer Service to resolve customer inquiries and order-related issues promptly.
• Build and review online reporting in Power BI, analyzing reports to identify trends and improvements.
• Maintain accurate product data, pricing, and availability on the website and other sales channels.
• Support end-of-season sale processes with price updates, stock checks and promotions.
• Assist in implementing operational processes and workflows to boost efficiency.
• Collaborate with IT to resolve e-commerce system issues and optimize tools.
• Produce operational reports to provide insights for process improvements.
• Monitor competitors using benchmarking tools across countries.

Skills

Power BI

Inventory management

Logistics coordination

Customer service

Salesforce

English proficiency

Education

Bachelor's degree in business/operations/logistics

Tools

Salesforce

Power BI

Job description

Diesel Headquarters in Breganze (Italy) seeks an E-commerce Operations Specialist for the Global E-Commerce Department. You will ensure product availability, process orders, coordinate shipping, and collaborate with IT, Finance and Customer Service to optimize online operations.

You will build Power BI reports, maintain product data, support end-of-season sales, and monitor performance to drive improvements across online channels.