General Service Coordinator

Johnson; Italia; In loco; EUR 34.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Vacation days

Parental leave

Bereavement leave

Well-being reimbursement

Career growth programs

Descrizione del lavoro

Johnson Italy is seeking a General Service Coordinator to support field service teams, customers, and internal partners. You will coordinate CAPEX projects at the Pratica di Mare and Aprilia sites, manage utilities contracts and invoicing, and ensure compliance with corporate policies.

The role requires 0–2 years in service coordination, ERP/CRM proficiency, and strong organizational skills. You will operate in Pomezia/ Roma areas with limited travel, support RIM tasks, and contribute to service

Competenze

• 0–2 years of experience in coordination services, customer support or operations.
• Knowledge of service contracts, warranty and service logistics.
• Strong organizational skills and ability to handle multiple priorities.
• Customer-oriented with clear, professional communication.
• Proficiency with ERP, CRM and Microsoft Office tools.
• High attention to detail and compliance.

Mansioni

• Provide operational support to field service teams and customers.
• Coordinate CAPEX projects at sites Pratica di Mare and Aprilia with budget oversight.
• Administer CAPEX Facility processes from IO opening to capitalization.
• Manage contracts and invoicing for utilities in line with policy.
• Oversee Vodafone contract as reference point for hardware/software.
• Manage corporate credit cards and pool fleet vehicles.
• Oversee TO sample warehouse in Aprilia from order to shipment.
• Serve as Records and Information Management (RIM) contact for MedTech and AMO Italy.

Conoscenze

Administrative Support

Communication

Data Capturing

Diary Management

Document Management

Contract Monitoring

Organizational Skills

Problem Solving

Attention to Detail

Customer Focus

Formazione

Bachelor's/Equivalent in business, logistics or related area

Strumenti

ERP

CRM

Microsoft Office

Descrizione del lavoro

General Service Coordinator

Salary: €33,700 - 54,395 yearly

Azienda : Johnson Tipo Lavoro : Full Time Italy

Learn more at jnj.com.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Business Support

Job Sub Function: Administration & Secretarial

Job Category: Business Enablement/Support

All Job Posting Locations: Pomezia, Roma, Italy

General Service Coordinator

Il General Service Coordinator svolge un ruolo cruciale nel garantire operazioni di service commerciale efficienti e conformi. Questa posizione supporta i team di assistenza sul campo, i clienti e i partner interni coordinando le attività di service, gestendone la documentazione relativa e assicurando la risoluzione tempestiva delle richieste di assistenza. Il ruolo ha un impatto diretto sulla qualità del servizio e sull’eccellenza operativa all’interno dell’organizzazione commerciale di MedTech Italy.

Key Responsibilities

• Fornire supporto operativo al MRL Facility nella supervisione e nel coordinamento delle attività sui siti di Pratica di Mare e Aprilia
• Gestire i progetti CAPEX sui due siti (Pratica di Mare ed Aprilia), seguendone avanzamento, tempi e budget, anche gestione amministrativa di CAPEX Facility (dall’apertura del IO alla capitalizzazione finale) e OPEX, con monitoraggio e controllo dei costi
• Gestire contratti e fatturazione delle utilities, garantendo correttezza e allineamento alle policy
• Seguire il contratto Vodafone (parte hardware e software) come punto di riferimento
• Gestione delle carte di credito aziendali;
• Gestire il parco auto di pool, assicurandone manutenzione, disponibilità e tracciamento sull’ utilizzo;
• Gestire il magazzino campioni TO di Aprilia, dall’inserimento dell’ordine fino alla spedizione della campionatura verso l’ente.
• Ricoprire il ruolo di Record and Information Management (RIM) per MedTech e AMO Italy, assicurando una corretta gestione documentale secondo le linee guida coorporate;
• Gestione benefit aziendali per i dipendenti (Pacco di Natale, Befana figli dipendenti e premi di Anzianità)
• Shared services per le funzioni business, inserimento ordini opex e capex (dall’apertura del IO alla capitalizzazione finale)

Formazione

• Laurea o formazione in ambito business, logistica o area correlata, o esperienza equivalente

Esperienza e Competenze

Requisiti richiesti

• 0–2 anni di esperienza in ruoli di coordinamento servizi, customer support o operations
• Conoscenza di contratti di servizio, warranty e logistica di service
• Ottime capacità organizzative e gestione di priorità multiple in contesti dinamici
• Orientamento al cliente e comunicazione chiara e professionale
• Padronanza di strumenti ERP, CRM e Microsoft Office
• Elevata attenzione al dettaglio e alla conformità

Requisiti preferenziali

• Esperienza in ambito medical device / healthcare
• Conoscenza di contratti di servizio, warranty e logistica di service
• Esperienza in ambienti regolati (qualità/compliance)
• Capacità di lavorare efficacemente in contesti cross-funzionali

Altri requisiti

• Italiano: fluente (obbligatorio)
• Inglese: buona conoscenza
• Trasferte: limitate (<10%)

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Required Skills:

Preferred Skills:

Administrative Support, Business Writing, Communication, Contract Monitoring, Customer Centricity, Data Capturing, Diary Management, Document Management, Handbooks, Microsoft Office, Office Administration, Organizational Knowledge, Organizing, Presentation Development, Problem Solving, Process Oriented, Professional Ethics, Travel Planning, Typing

The anticipated base pay range for this position is:

€33,700.00 - €54,395.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.