Full Time - Sales Specialist - Flooring - Day

Lowe'S; Firenze; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Sales Specialist in Florence to help customers find the right home improvement solutions and convert ideas into completed projects. You will be the product expert, discussing features, promotions, and financing options to close sales while delivering excellent customer service.

You will work in the Appliances, Cabinets, Flooring, Nursery, Millwork, or other departments, engaging with customers, answering questions, and supporting store operations.

Qualifications

• High school diploma or GED required.
• 1 year in customer-facing sales or 6 months Lowe's retail experience (or 3 years external sales or 18 months Lowe's retail if education not met).
• 1 year of sales or customer service experience with sales goals or metrics.
• Able to read, write, and perform basic arithmetic.
• Able to stand or sit for prolonged periods.
• Lift at least 25 lbs unassisted or with help as needed.

Responsibilities

• Provide SMART customer service by understanding customer needs and communicating product advantages.
• Serve as the point of contact for customers and vendors within your department, handling estimates, installations, orders, and follow-ups.
• In Pro Department, focus on external accounts and outside sales and services.
• Monitor inventory levels and work with vendors or stores to reorder stock.
• Perform price reviews and maintain pricing documentation.
• Support checkout functions and departmental requests; assist as needed.
• Train associates in the department and coach on development needs.
• Complete other duties as assigned.

Skills

Customer service

Sales

Bilingual abilities

Communication

Education

High School Diploma or GED

Tools

20/20 CAD System

Job description

Your Impact at Lowe's

As a Sales Specialist, you will be one of the first people our customers meet. Your sales expertise can help customers find the products they need and encourage them to transform a great project idea into reality. If you enjoy helping people and solving problems in a fast-paced environment, this is the perfect role for you.

How We Support You

• Earn more from your sales performance with additional bonus opportunities.
• Make your well-being a priority with multiple health insurance options.
• Explore educational opportunities with Lowe's tuition assistance program.
• Take charge of your financial future with a company-matching 401(k).
• Gain extra savings with a 10% Associate Discount.
• Learn new trade skills with our Track to the Trades program.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .

Your Day at Lowe's

Sales Specialists at Lowe's are very active, moving throughout the store or garden center, answering phones, and talking to customers. As a Sales Specialist, you'll spend most of your time communicating with customers - discussing project needs, answering questions, and helping them accomplish their home improvement goals.

You will become the product expert, informing customers of specifications, features, promotions, and financing options to close a sale. Your exceptional consulting services help ensure that customer needs are met before leaving the store.

You will be working in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.

Key Responsibilities

• Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
• Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
• If in the Pro Department, focus on external accounts and outside sales and services
• Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
• Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
• Support all checkout functions, call buttons, departmental pages, or requests for assistance
• Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
• Complete other duties as assigned

Minimum Qualifications

• High School Diploma or GED
• 1 year experience in customer-facing sales or 6 months of Lowe's retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe's retail experience if education requirement is not met)
• 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
• Able to Read, write, and perform basic arithmetic (addition and subtraction)
• Able to stand and sit for prolonged periods
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)

Preferred Qualifications

• 1 year of experience in completing customer sales orders
• 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
• 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
• Professional certification related to the department being considered
• Bi-lingual skills

Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment s