Full-time Emergency Dept Patient Access Specialist

University Hospitals; Ravenna; On-site; EUR 32,000 - 43,000; Full time

Job summary

University Hospitals in Ravenna, OH, is seeking an Emergency Department Patient Access Representative. This full-time role focuses on welcoming patients, accurate registration, insurance verification, and clear communication with the care team.

You will support MyChart navigation, collect payments, and maintain EPIC documentation while ensuring confidentiality and compassionate service in a fast-paced ED setting.

Qualifications

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• 1+ years Customer Service (Required)
• 2+ years Customer Service or in healthcare (Preferred)

Responsibilities

• Welcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency.
• Complete patient registration, check-in, and discharge processes accurately and efficiently.
• Verify and update demographic, insurance, and financial information to support timely care and billing accuracy.
• Answer incoming calls and address patient questions, scheduling needs, and general inquiries.
• Support patients with enrollment and navigation of MyChart and other patient communication tools.
• Communicate important patient information clearly with nurses, providers, and other members of the Emergency Department team.
• Collect and process copays, deductibles, coinsurance, and prior balances in accordance with organizational guidelines.
• Assist with insurance verification, prior authorizations, coverage questions, and related documentation.
• Schedule referrals, follow-up appointments, and additional services as needed after Emergency Department visits.
• Maintain accurate and timely documentation, including scanning and indexing records within EPIC.
• Manage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations.
• Collaborate across departments and care teams to improve patient flow, efficiency, and service excellence.
• Participate in emergency preparedness activities and departmental training.
• Maintain a clean, organized, and patient-ready work environment.
• Cross-train in additional Patient Access functions and support other areas as needed.
• Float to off-site locations or alternate registration areas when required.
• Follow all organizational policies, safety standards, compliance requirements, and HIPAA/PHI regulations.
• Perform additional duties as assigned to support Emergency Department operations and patient care.

Skills

Communication

Multitasking

Organization

Problem Solving

Attention to detail

Compassion

Confidentiality

EHR knowledge

Education

High School Equivalent / GED

Associate's Degree or progress towards degree

Job description

University Hospitals in Ravenna, OH, is seeking an Emergency Department Patient Access Representative. This full-time role focuses on welcoming patients, accurate registration, insurance verification, and clear communication with the care team.

You will support MyChart navigation, collect payments, and maintain EPIC documentation while ensuring confidentiality and compassionate service in a fast-paced ED setting.