Front Office Host

The Social Hub; Firenze; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Company discounts

Growth opportunities

Europe discounts

Dynamic workplace

Job summary

The Social Hub Firenze is seeking a Front Office Host who greets guests with warmth, handles check-ins, and helps guests feel at home from arrival onward. You’ll move between desk and lobby, sharing local tips and creating a welcoming atmosphere throughout the stay.

Ideal candidates have 1–3 years in hospitality, are fluent in English and Italian, and are comfortable with PMS, kiosks, and guest messaging apps. Starting salary is €23,739.66 gross per year.

Qualifications

• 1–3 years in hospitality or guest-facing role.
• Energetic, welcoming vibe that makes guests feel at home.
• Ability to multitask without losing a smile.
• Proactive mindset and knack for turning small moments into memorable experiences.
• Comfort with digital tools used in hospitality (PMS, kiosks, guest messaging apps).
• Clear communication in English and Italian.
• Team-player who stays calm during busy peaks.

Responsibilities

• Welcome guests with warmth and set a great atmosphere.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with energy.
• Offer local recommendations and connect guests to events and experiences.
• Assist with bookings for activities and dining.
• Share guest insights to improve stays.
• Coordinate with Housekeeping, F&B and Maintenance for smooth operation.
• Promote outlets and upsell opportunities.

Skills

Hospitality experience

Bilingual English & Italian

Customer service

Tools

PMS

Kiosks

Guest messaging apps

Job description

Your Mission, Should You Choose to Accept It

AsaFront Office Host,you’rethe first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic,friendlyand easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case YouDon’tKnowWhoWe Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay,learnand play and most importantly – be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve everystay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

WhatYou’llHave

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’recomfortable with digital tools like PMS,kiosksor guest messaging apps
• You communicate clearly in English and Italian
• You’re a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best

Starting salary: € 23,739.66 gross per year

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.