Front Office Customer Excellence Specialist

360 PAY

Bressanone

In loco

EUR 29.000 - 36.000

Tempo pieno

14 giorni+

Generatore di candidature

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Descrizione del lavoro

Plose Sistem Service Spa in Bressanone, Italy, is seeking a Customer Excellence - Front Office professional to join the team and help deliver an excellent customer experience in a multicultural environment.

You will support customers and internal stakeholders, manage inquiries via email and phone, and coordinate with back office and sales teams to ensure timely activation and management of services and contracts.

Competenze

Previous experience in Customer Service, Front Office or similar roles.
Excellent communication and interpersonal skills.
Good English language skills, both written and spoken.
German language skills will be considered a plus.
Good knowledge of MS Office (Word, Excel, Outlook).

Mansioni

Managing customer requests via e-mail and phone within agreed timelines.
Supporting customers in the activation and management of services and contracts.
Ensuring accurate and timely communication with customers and providers.
Cooperating closely with Back Office, Sales Team and other internal departments.
Monitoring requests, complaints and escalations until resolution.
Updating customer information and documentation in internal systems.
Managing front office administrative and operational activities.
Ensuring a proactive, professional and customer-oriented approach in all interactions.