Front desk supervisor - 4 hotel (rome)

Grupo Hotusa; Roma; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

50% discount in premium hotels

Power Business School Training

Employee Club

Free hotel nights

Descrizione del lavoro

Eurostars Hotel Company cerca un Front Desk Supervisor per l’Exe International Palace (4*) a Roma. Ti occuperai di supervisionare le operazioni quotidiane della Front Desk, garantendo check-in/check-out efficienti e un servizio clienti di alto livello.

Avrai responsibility di coordinare il team Front Office, assegnare turni, gestire richieste e lamentele, assicurando il rispetto delle procedure e degli standard aziendali. Richiesta esperienza minima di 2 anni e fluente italiano, inglese buono.

Competenze

• Esperienza minima di 2 anni al Front Desk.
• Supervisione di team valorizzata.
• Fluente italiano e buon inglese.
• Conoscenza di PMS e procedure alberghiere.

Mansioni

• Supervisionare le operazioni quotidiane della Front Desk e garantire check-in/check-out efficienti.
• Supportare e coordinare il Front Office team, assegnare turni e compiti.
• Gestire richieste, incidenti e lamentele fornendo soluzioni.
• Assicurare conformità a procedure, standard e politiche aziendali.
• Coadiuvare formazione e sviluppo del personale Front Desk.
• Monitorare prenotazioni, disponibilità camere e processi di fatturazione.
• Collaborare con Housekeeping, Maintenance e F&B per operazioni fluide.

Conoscenze

Fluent Italian

English proficiency

Interpersonal skills

Formazione

Hospitality/Tourism degree

Strumenti

PMS

Descrizione del lavoro

Luogo di lavoro: Roma

Welcome to Eurostars Hotel Company, The Happiness Industry

Eurostars Hotel Company is the hotel division of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites.

Our portfolio currently includes more than 300 hotels across over 23 countries worldwide. Our activity is backed by extensive know‑how that is reflected across all areas, from hotel management to brand values and the care we take in shaping the guest experience.

We are convinced that a company's success lies in the development of talent and the enthusiasm of its people. For this reason, we seek individuals who are passionate about their work and eager to grow with us.

Would you like to join the Happiness Industry?

We are looking for a Front Desk Supervisor for our Exe International Palace (4*) in Rome, Italy.

What will you be responsible for?

• Supervising the daily Front Desk operations, ensuring smooth check-in and check-out processes and high-quality guest service.
• Supporting and coordinating the Front Office team, ensuring proper shift organization and task allocation.
• Handling guest requests, incidents and complaints, providing efficient and customer-oriented solutions.
• Ensuring compliance with internal procedures, service standards and company policies.
• Assisting in the training and development of Front Desk staff.
• Monitoring reservations, room availability and billing processes to guarantee accuracy.
• Collaborating closely with other departments (Housekeeping, Maintenance, F&B) to ensure seamless operations.

What are we looking for?

• Minimum of 2 years of experience in a Front Desk position, with previous supervisory experience highly valued.
• Strong knowledge of Front Office procedures and hotel management systems (PMS).
• Fluent Italian (mandatory) and high level of English; additional languages are a plus.
• Strong interpersonal, organizational and problem-solving skills.
• Education in Hospitality, Tourism or a related field.

What do we offer?

At Eurostars Hotel Company, you will be part of a leading global travel company, continuously growing and expanding, and fully committed to the professional development of its team.

In addition, as part of Eurostars Hotel Company, you will enjoy the following benefits:

• 50% discount in our premium hotels: Benefit from discounts of up to 50% in all our 4*/5* hotels around the world, and up to 20% for your family members.
• The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School.
• Access to our Employee Club: Enjoy a wide range of discounts and advantages (leisure, technology, sports, fashion, and more).
• Free hotel nights: Through our referral program, we reward successful referrals with free stays.