Front Desk Administrator

Living Well Partnership; Front; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

NHS pension scheme

Employee Wellbeing initiatives

Cycle to work scheme

Employee Assistance Programme

Annual awards

Job summary

Living Well Partnership is seeking a Front Desk Administrator to provide a compassionate, professional reception service across our practices. You will signpost patients, manage sign-ins, and support accurate record-keeping in the GP system.

Ideal candidates bring GCSE English/Maths, strong communication, and previous reception experience in a fast-paced healthcare setting. NHS pension and wellbeing initiatives are among the benefits offered.

Qualifications

• GCSE level or equivalent including English and Maths.
• Evidence of customer service training/qualifications desirable.
• Knowledge of GP clinical systems would be an advantage.
• Understanding healthcare signposting and care pathways is desirable.
• Experience as a receptionist in a fast-paced environment.
• Excellent communication and listening skills; able to ask open questions.

Responsibilities

• Manage a high volume of patients and visitors at the reception desk.
• Greet patients professionally and direct them to the appropriate team.
• Record interactions in the clinical system to maintain an audit trail.
• Check patients in for appointments and update the system.
• Undertake additional duties as required by the team lead or clinician.
• Promote online booking and follow established protocols.

Skills

Communication

Customer service

Team player

Willingness to learn

Education

GCSE English & Maths

Tools

GP Clinical Systems

Job description

17th November 2026

Job closing: 17th November 2026

Job Title: Front Desk Administrator

Status: Permanent | Grade: 2 | Hours: Full time & Part time available | Location: Practices of Living Well PCN Southampton | Accountable to: Deputy Patient Services Support Officer | Role Profile: Front Desk Administrator Role Profile (5)

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim Of Role

Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.

Key Responsibilities

• Efficiently manage high volume of patients and visitors at the reception desk
• Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
• Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
• Check patients into appointments and promptly update the computer system.
• Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
• Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
• Guide patients in booking appointments online
• Follow established protocols and policies

What we’re looking for!

• Education to at least GCSE Level, including English and Maths, or equivalent
• Evidence of customer service training or qualifications is desirable.
• Knowledge using a suite of GP Clinical Systems
• Knowledge of healthcare signposting and care pathways is desirable
• Proven experience as a receptionist in a fast-paced environment
• Excellent communication skills.
• Strong listening abilities and the capacity to ask open questions to understand patient need
• Willingness to learn & develop
• Strong team player but also able to use own initiative

What we can offer you!

• 5 holiday pro rata PLUS bank holidays
• NHS pension scheme membership with a 14.38% employer contribution rate
• Employee Wellbeing initiatives
• Employee Assistance Programme
• Cycle to work scheme
• Monthly employee award
• Investment in developing your skills and progression opportunities, across the Partnership
• First consideration for other internal recruitment opportunities

Closing Date: 17th November 2026

Please note that this role requires candidates to have the legal right to work in the UK.

Please be aware that all employees of the Partnership will be DBS check.

This role requires evidence of immunisation status in line with workplace health and safety regulations. Successful candidates will be required to provide immunisation history (or undergo relevant vaccinations) as a condition of employment.

This role requires regular travel between sites; therefore, you must be able to drive and have access to own vehicle.

We encourage new applicants who have not previously applied for this role.