Forward Deployed Engineer (FDE)

Wave Group; Lombardia; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Wave Group is seeking a Forward Deployed Engineer in Milan to serve as the technical bridge between our enterprise clients and an AI-native platform. You will tailor AI workflows, configure agents, and ensure production deployments that work across languages and domains.

This hands-on role is ~70% building and deploying with 30% client-facing work, turning field learnings into reusable modules and playbooks for faster, scalable deployments.

Qualifications

• English and Italian proficiency required.
• Direct customer-facing experience (FDE, field engineering, consulting or solutions roles).
• Strong foundation in Python and FastAPI.
• Experience with LLMs and Agentic AI in production.
• Comfortable moving between high-level problem definition and hands-on debugging.
• Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed.

Responsibilities

• Be the technical bridge between Wave Group and enterprise customers in your market, understanding workflows and tailoring AI systems.
• Configure and extend AI systems to fit customer needs and ensure production readiness.
• Hands-on role: building and deploying ~70% of time, client-facing ~30%.
• Translate field learnings into reusable modules and playbooks to speed up future deployments.

Skills

English

Italian

Direct customer-facing experience

Python

FastAPI

LLMs & Agentic AI

Debugging

Startup mindset

Tools

React

CI/CD

AWS

GCP

Azure

Job description

Job Title

Forward Deployed Engineer (FDE)

Salary

ideally up to €90k (flex for strong candidates)

Bonus

up to 35% bonus (~20% standard, rest based on performance)

Early-stage equity

very generous early-stage equity

Location

Milan (ideally 1-2 office days/week but flexible)

Company

autonomous AI agents for enterprise clients

Team

~30

Funding

~$25m (Series A)

About the company

This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world.

The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America.

Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers.

About the role

You'll be the technical bridge between the company and enterprise customers in your market — understanding their workflows, configuring and extending the AI systems to fit, and staying accountable for real production outcomes, not just a go-live.

This is a heavily hands-on role: most of your time is spent building and deploying (70%), with the client-facing side being 30%. You'll turn what you learn in the field into reusable modules and playbooks that speed up every deployment after yours.

Must have requirements

• English and Italian


• Direct customer-facing experience (FDE, field engineering, consulting or solutions roles)


• Strong foundation in Python, FastAPI


• Experience with LLMs & Agentic AI in production


• Comfortable moving between high-level problem definition and hands-on debugging


• Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, comfortable operating with ambiguity

Bonus points for

• Full-cycle ownership: discovery - architecture - build - deploy - iterate on real production systems


• Experience with AI Voice Agents / Conversational AI


• Full-Stack & DevOps experience: React preferred; CI/CD; AWS/GCP/Azure


• Additional fluency in Spanish, German, French or Portuguese


• FDE/Solution engineering experience specifically on agentic AI / LLM-based products, not just traditional SaaS