Florence Guest Experience Host

The Usual; Firenze; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

26 holidays

Pension contributions

Commuting contributions

Team get-togethers

Personal coaching

Family hotel discounts

Volunteer time off

Job summary

The Usual Florence is hiring a waiter to deliver warm, genuine hospitality and curate memorable dining experiences as we open Florence’s first The Usual hotel outside the Benelux in Q1 2027.

You will be part of an international team, supporting F&B and kitchen colleagues to create a welcoming atmosphere for guests and to showcase the menu while upholding our sustainability and service standards.

Qualifications

• 1–2 years experience in Food & Beverage, hospitality or customer service.
• Passion for hospitality and guest service.
• Strong communication and teamwork skills.
• Eye for detail and ability to work in a fast-paced environment.

Responsibilities

• Prepare the restaurant for service, including mise en place and table set-up.
• Welcome guests and provide warm, genuine service throughout their visit.
• Serve food and beverages according to The Usual's service standards.
• Clear and reset tables efficiently during and after service.
• Ensure buffets, displays and service stations remain clean, organised and well stocked.
• Support colleagues during breakfast, lunch and bar service to ensure smooth operations.
• Maintain cleanliness and hygiene standards throughout the restaurant and service areas.
• Take orders and send them to bar and kitchen using a POS.

Skills

Hospitality mindset

Italian & English fluency

Flexible shifts

Team player

Job description

The Usual Florence is hiring a waiter to deliver warm, genuine hospitality and curate memorable dining experiences as we open Florence’s first The Usual hotel outside the Benelux in Q1 2027.

You will be part of an international team, supporting F&B and kitchen colleagues to create a welcoming atmosphere for guests and to showcase the menu while upholding our sustainability and service standards.