F&B Runner: Hospitality Dynamo in a Sustainable Hotel

The Usual; Firenze; On-site; EUR 20,000 - 25,000; Full time

Benefits offered by this job

13th & 14th month salary

26 holidays

Pension contribution

Opportunity to join a new hotel

Travel cost contribution

Dynamic work environment

Team get-togethers with food & drinks

Personal coaching

Discounts for family

Volunteer time off

Job summary

The Usual Florence is hiring a Runner to create a welcoming atmosphere and keep the dining room running smoothly. You’ll support bartenders and the F&B team across breakfast, lunch, aperitivo and dinner, ensuring guests feel at home from arrival to departure.

Join an energetic, international team in Florence, contribute to sustainable hospitality, and help shape the guest experience at a new The Usual location opening in 2027.

Qualifications

• Previous experience in Food & Beverage, hospitality or customer service is preferred, but not essential.
• A genuine passion for hospitality and creating memorable guest experiences.
• A proactive attitude and strong team spirit.
• Excellent communication skills.
• Fluency in Italian & English is essential; additional languages are a plus.
• Availability to work flexible shifts, including mornings, evenings, weekends and public holidays.
• A genuine interest in sustainability and responsible hospitality.
• You are legally allowed to work in Italy.

Responsibilities

• Deliver food and beverages promptly and professionally to guests.
• Support the F&B team during breakfast, lunch, aperitivo and evening service.
• Prepare and reset tables while maintaining excellent presentation standards.
• Welcome guests with a warm and friendly attitude and assist them throughout their visit.
• Ensure Il Solito, living room and meeting spaces remain clean, organised and inviting.
• Anticipate guest needs and provide proactive, attentive service.
• Share knowledge about our menu, local products and sustainability initiatives.
• Maintain high standards of cleanliness, food safety and hygiene in accordance with company procedures and HACCP requirements.
• Support colleagues across the F&B operation to ensure smooth service.

Skills

Hospitality

Team player

Proactive attitude

Excellent communication

Bilingual Italian/English

Flexible shifts

Sustainability interest

Legal to work in Italy

Job description

The Usual Florence is hiring a Runner to create a welcoming atmosphere and keep the dining room running smoothly. You’ll support bartenders and the F&B team across breakfast, lunch, aperitivo and dinner, ensuring guests feel at home from arrival to departure.

Join an energetic, international team in Florence, contribute to sustainable hospitality, and help shape the guest experience at a new The Usual location opening in 2027.