Fleet Hospitality Director

Celebrity Cruises; Lazio; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Celebrity Cruises is seeking a Fleet Hospitality Director for Rome, Italy to lead tailored training initiatives across the fleet, aligning with Forbes Travel Guide standards and guest/crew satisfaction goals. You will collaborate with L&D/HR to design and deploy programs, drive quality improvements, and report outcomes to executives.

This role requires expert coaching, strong communication, and a data-driven approach to elevate service standards across shipboard operations and owner departments.

Competenze

• Minimum of 3 years of hospitality experience preferred.
• Expert knowledge of Forbes Travel Guide service and quality standards.
• Proven ability to design, build and implement training programs for shipboard operations.

Mansioni

• Collaborates with L&D/HR to develop tailored training based on identified opportunities.
• Influences scores of Forbes Travel Guide Quality Assessments and Global Partner Ratings fleet-wide.
• Submit post-visit elevation planning reports to Executive Committee and onboard owners.

Conoscenze

Forbes Travel Guide

Training program design

Needs assessment

Quality service standards

Guest/crew satisfaction

Coaching & mentoring

Performance consulting

Effective communication

Report writing

Cross-functional collaboration

Strumenti

Office 365

Descrizione del lavoro

Qualification: Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service. Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques. Expert in using Microsoft Office 365 suite Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting. Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques. Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions Ability to speak English clearly, distinctly, and present professionally Exceptional skills in report writing and record keeping Duties/responsibilities: Collaborates with L&D/HR partners to develop tailored training based on identified opportunities Responsible for influencing the scores of the Forbes Travel Guide 'Quality Assessments' and 'Global Partner Ratings' conducted fleet-wide. Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders. Submit post-visit elevation planning reports to Executive Committee and onboard owners. Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience. Consultative holistic approach to ensure cross departmental communication is open & strong Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to utilize the data from internal evaluations to identify areas of opportunity Performs other duties as required.

Fleet Hospitality Director Rome, Italy