Field Service Technician - Automation

Bystronic Group; Italia; Sur place; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Bystronic Group is seeking a 2nd Level Field Service Technician – Automation to install, commission and optimize automated systems at customer sites worldwide. You will own complex technical issues, support ramp-ups and mentor 1st Level Technicians, contributing to sustainable manufacturing advances.

You will travel extensively, work with drives and industrial software, and collaborate with Engineering, Technical Support, R&D and Product Management to drive reliability and performance

Qualifications

• 3+ years of field service, commissioning, maintenance or industrial automation experience.
• Technical diploma or degree in a relevant field is required.
• Ability to read electrical schematics, mechanical drawings, and technical documentation.
• Fluent Italian and professional English; willingness for high travel.
• Valid Category B driving licence.

Responsabilités

• Install, start up and commission automated production lines and complex automation systems.
• Support customers during ramp-up and production start-up.
• Provide on-site and remote technical support and diagnose complex issues.
• Carry out software updates and retrofits in live environments.
• Collaborate with engineering and product management on non-standard issues.

Connaissances

Field service experience

Troubleshooting

Independent worker

Customer focus

Formation

Technical diploma or degree in Industrial Automation, Electronics, Electrical Engineering, Mechatronics or related field

Outils

Windows OS

Microsoft Office

CRM software

Description du poste

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

As a 2nd Level Field Service Technician – Automation, you will install, commission and optimize automated systems at customer sites worldwide. You will take ownership of complex technical issues, support production ramp-ups and share your expertise with customers and 1st Level Technicians.

What you will be doing

Technical area:

• Install, start up and commission automated production lines, integrated cells and complex automation systems.
• Support customers during ramp-up and production start-up, ensuring a smooth system handover.
• Provide advanced technical support on-site and remotely.
• Diagnose and resolve complex electrical, electronic, software, pneumatic and mechanical issues.
• Perform diagnostics, parameterization and optimization using dedicated tools and industrial software.
• Work with drives and frequency inverters and verify interfaces between machines, production software and management systems.
• Carry out software updates, downgrades and modifications in live production environments.
• Perform retrofits and technological upgrades to improve system reliability, productivity and safety.
• Manage technical escalations from branch offices and 1st Level Technicians.
• Collaborate with Engineering, Technical Support, R&D and Product Management on non-standard technical issues.

Customer interactions:

• Act as a trusted technical contact throughout installation, ramp-up and production.
• Train customer operators and maintenance teams on system operation, troubleshooting and safety.
• Identify opportunities for upgrades, modernization and performance improvements.
• Provide practical recommendations tailored to the customer’s production environment.

Internal collaboration and learning:

• Support the technical development of 1st Level Field Service Technicians and share best practices across the organization.
• Prepare clear service reports, work instructions and installation documentation.
• Keep CRM, ticketing systems and technical records accurate and up to date.
• Collect customer feedback and contribute to continuous improvements in products and service processes.

Your education & experience

• Technical diploma or degree in Industrial Automation, Electronics, Electrical Engineering, Mechatronics or a related field.
• At least 3 years of experience in field service, commissioning, maintenance or industrial automation.
• Hands‑on experience independently installing, commissioning and troubleshooting industrial machinery or automated systems at customer sites.
• Ability to read electrical schematics, mechanical drawings, system layouts and technical documentation.
• Good understanding of industrial pneumatics, electromechanical systems, drives and frequency inverters.
• Experience working in international environments is an advantage.

What you need to succeed

• Strong analytical and troubleshooting skills, with the confidence to make decisions in complex technical situations.
• A practical, hands‑on approach and the ability to work independently at customer sites.
• Strong customer and service orientation, combined with accountability and a collaborative mindset.
• Fluent Italian and professional written and spoken English; additional languages are an advantage.
• Good knowledge of Windows operating systems and Microsoft Office applications.
• Availability for national and international travel exceeding 90% of working time, including overseas assignments lasting up to two consecutive months.
• Valid Category B driving licence.

What’s in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefit package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change.

Life at Bystronic

Explore our careers page to learn more about how we work:

https://www.bystronic.com/int/en/career/why-join/employee-stories