Field Service Specialist

Salesforce, Inc.; Milano; In loco; EUR 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Salesforce, Inc. is seeking an Agentforce Field Service Consultant to drive complex deal execution, translating customer requirements into scalable Field Service architectures and roadmaps.

You will lead design sessions, showcase demos to executives, and align schedules, assets and mobile capabilities with enterprise goals. You’ll collaborate with clients to deliver end-to-end solutions, manage due diligence and risks, and leverage integration patterns across APIs, middleware, and IoT to ensure

Competenze

• Bachelor's degree or equivalent practical experience in a relevant field.
• Deep expertise in Salesforce Field Service (FSL), scheduling optimization, mobile capabilities, and asset management configuration.
• Ability to architect and present end-to-end solution designs for complex deployments in enterprise environments.
• Experience leading technical discovery sessions and translating business requirements into architectures and roadmaps.
• Strong executive presence with experience presenting to C-suite and VP-level stakeholders.
• Familiarity with integration patterns (APIs, middleware, IoT) in field service contexts.
• Track record of driving technical due diligence and risk assessment in complex deals.

Mansioni

• Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies.
• Leads technical design sessions and documents domain workflows aligned with client objectives.
• Presents executive-level product demonstrations and articulates solution value to stakeholders.
• Translates business requirements into scalable field service architectures and roadmaps.
• Manages technical due diligence and risk assessment throughout complex deployments.

Conoscenze

Field Service

Solution Architecture

Scheduling Optimization

Mobile Capabilities

Asset Management

End-to-End Designs

Executive Presence

Discovery Sessions

Technical Due Diligence

Integration Patterns

Formazione

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field

Strumenti

APIs

Middleware

IoT

Descrizione del lavoro

## Field Service SpecialistApplyremote type: Office - Flexiblelocations: Italy - Milantime type: Full timeposted on: Posted Todayjob requisition id: JR345648*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The **Agentforce Field Service Consultant** serves as the primary strategic driver for complex deal execution. You are responsible for understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. You own the technical vision—translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies. This role requires both technical leadership and strategic domain expertise in Field Service. You will provide deep expertise dedicated to Field Service, communicating it's value, product differentiation and demonstrating how it helps the customer meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.### Key Responsibilities* **Demonstrates deep familiarity** with scheduling in mobile, asset management, and integration technologies.* **Understands market landscape, competition, and technical architecture** to establish Salesforce’s Field Service solution as the best choice to meet customer needs.* **Provides actionable technical recommendations** and insights to clients that focus on driving usage at scale in production.* **Leads technical design sessions**, designing and documenting domain-specific workflows and architectures that are aligned with the client’s business objectives.* **Fosters and develops customer champions** while establishing technical credibility with clients and account partners through discovery calls.* **Presents Executive level product demonstrations** to key stakeholders and answers questions to highlight the value of Field Service solutions.* **Translates business requirements** into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.* **Handles customer technical due diligence** and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.### ****Job Qualifications******Required*** 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions* Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience* Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration* Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments* Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps* Strong executive presence — comfortable delivering product demonstrations and presenting technical recommendations to C-suite and VP-level stakeholders* Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles* Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)* Experience in competitive positioning and understanding of the field service technology landscape**Preferred*** Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect)* Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar)* Experience working in or alongside a customer success, professional services, or consulting capacity* Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation* Track record of developing customer champions and technical trust-based relationships in enterprise accountsUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.