Field Service Engineer - Centro Sud

Michael Page International; Lazio; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Michael Page International cerca un Field Service Engineer per Roma e provincia. Ruolo di installazione, manutenzione, diagnostica e assistenza tecnica di dispositivi medici avanzati, con contatto tecnico chiave per i clienti.

Richiesta esperienza in field service, capacità di gestire priorità multiple e rispetto delle normative sui dispositivi medici. Attitudine al lavoro di squadra e orientamento al cliente.

Competenze

• Dipartimento tecnico con esperienza in manutenzione e riparazione dispositivi medici.
• Esperienza con installazione, diagnostica e assistenza clienti.
• Conoscenza di CRM e gestione ordini/vendors.

Mansioni

• Pianificare e eseguire manutenzioni preventive e correttive nell’area assegnata.
• Rispondere a richieste tecniche telefoniche e follow-up.
• Registrare e tracciare i casi nel sistema CRM.
• Collaborare con il team di vendita per opportunità di business.
• Garantire conformità a normative dispositive e procedure interne.

Conoscenze

Elettronica

CRM Salesforce

MS Office

Inglese fluente

Italiano madrelingua

Diagnostica/Assistenza tecnica

Formazione

Laurea o Diploma tecnico in Elettronica / Ingegneria

Strumenti

Salesforce

Descrizione del lavoro

Categoria: Healthcare / Pharmaceutical
Luogo di lavoro: Roma e provincia

The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of advanced medical technology equipment, ensuring optimal performance and customer satisfaction. Acting as a key technical contact for clients, the role combines field service activities, preventive maintenance, technical support, and collaboration with internal teams to deliver high-quality service.

• Plan and carry out all preventive and corrective maintenance activities within the assigned territory.
• Respond to telephone calls and requests related to technical issues.
• Record and track cases in the CRM system.
• Collaborate with the Sales team and follow recommendations to identify and generate business opportunities.
• Ensure compliance with all applicable Medical Device Regulations and internal procedures.
• Manage the local spare parts inventory.
• Coordinate logistics activities related to probes and devices.
• Install new devices at customer sites.
• Provide technical support for tenders and commercial bids.
• Support IT developments and the implementation of new products and solutions (e.g., LHM).

Corrective Maintenance

• Perform diagnostics and troubleshooting activities.
• Plan and execute field service interventions both on-site and within the repair facility.
• Repair faulty devices or coordinate repairs with external repair facilities when required.

Preventive Maintenance

• Manage the preventive maintenance schedule to ensure contracted customers receive their annual service visit.
• Organize and coordinate on-site service interventions.
• Perform maintenance and servicing of probes and capital equipment.

Reporting

• Provide regular reporting to the direct manager and relevant stakeholders regarding completed activities, ongoing projects, and future plans.
• Communicate promptly to the Sales Administration and Commercial teams any changes affecting the installed base, including equipment relocation, out-of-service products, or other relevant updates.

Requisiti:

Technical Skills

Strong knowledge of electronics, electrotechnics, and IT systems.

Experience working with CRM platforms (Salesforce or equivalent).

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Fluent in English (written and spoken); knowledge of French is considered a plus.

Native or fluent Italian.

Educational Background

Degree or Technical Diploma in Electronics, Electrical Engineering, Information Technology, Biomedical Engineering, or a related field.

Reporting Line

Reports directly to the Customer Service & Satisfaction Director.

Core Competencies

Results-oriented mindset with a strong focus on customer satisfaction.

Ability to build trust and develop long-term relationships with customers and stakeholders.

Commitment to continuous learning and professional development.

Strong team-player attitude and collaborative approach.

Open-minded, with the ability to promote diverse perspectives and innovative solutions.

Excellent problem-solving and organizational skills.

Effective communication and interpersonal abilities.

Professional Experience

Minimum of 5 years of experience in a Technical Service, Field Service, Customer Support, or Maintenance function.

Previous experience in the medical device, healthcare technology, diagnostic equipment, or other highly regulated industries is strongly preferred.

Proven experience in equipment installation, maintenance, troubleshooting, and customer-facing technical support.

Experience working independently in the field while managing multiple priorities and service activities.

Preferred Attributes

Customer-centric approach with a high level of professionalism.

Strong sense of ownership, accountability, and initiative.

Willingness to travel within the assigned territory as required.

Ability to work effectively in a dynamic and fast-paced environment.