Field Service Engineer

JBT Marel Poultry; Lombardia; On-site; EUR 42,000 - 65,000; Full time

Job summary

Marel is seeking a Field Service Engineer Automation to install and maintain our machines at customer sites worldwide. You will travel for projects, take responsibility for electrical, software and PLC aspects, and ensure customer satisfaction through hands-on and proactive service.

You will lead installation efforts, train customers, report progress, and collaborate with colleagues to improve equipment performance and reliability. Fluency in English and EU travel eligibility are required.

Qualifications

• Bachelor's degree in Mechatronics, Electrical Engineering or automation engineering, or a vocational level degree with relevant experience.
• Willingness to travel internationally (~50-60%).
• Experience with electrical cabinet rebuild, software installation/config, and PLC troubleshooting is a plus.
• Good command of English.

Responsibilities

• Prepare and execute controls (electrical cabinets/software/PLC) parts of installation jobs.
• Conduct service visits at customer sites.
• Troubleshoot production issues at customers’ sites.
• Manage local employees in larger installation projects.
• Keep in touch with and report to the customer about progress.
• Train the customer and feedback results to colleagues.

Skills

Service attitude

Independent

Flexible

Stress resilient

Hands-on

Analytical mind

Problem solving

Education

Bachelor's degree in Mechatronics/Electrical/Automation

Vocational degree in related area with experience

Tools

Microsoft Server

SQL databases

Job description

Looking for the next challenge? Do you like to travel? Why not join us in our growing Service Team?

As a Field Service Engineer Automation at Marel, your most important responsibility is to install and maintain our machines at our customers. Customer satisfaction, preparation, global travel, executing the job, and reporting are important characteristics in this job.

What you'll be doing

• Prepare and execute the controls (electrical cabinets/software/PLC) part of installation-jobs.
• Conduct service visits.
• Troubleshoot production issues at customers’ sites.
• Manage local employees in larger installation projects.
• Keep in touch with, and report to the customer about your progress.
• Train the customer and feedback results to your colleagues.

You will work in a team with experienced coworkers, both at customer site and in the office, who will teach you all the knowledge they have about our machines.

Since you will be travelling globally, you will be away from home on a regular basis. To ensure you can also spend time on your friends and family, we have a clear schedule of our projects and travel. We take your holidays, important birthdays, and weekend trips into account when creating this schedule.To become the ultimate specialist in your field you will need to perform at customer’s site, we also schedule time for:

• Preparing your next project(s) and reporting on completed projects.
• Personal and technical trainings, both in the office and on the job.
• Regular meetings with your manager and the team.

About you

• You are passionate about technology, like to see the world and have a real service attitude. You are independent, flexible and stress resilient. Furthermore, you like to work hands-on, have an analytical mind and strong problem solving skills.
• You have a Bachelor degree in Mechatronics, Electrical Engineering or automation engineering, or a vocational level degree in the same area with several years of relevant experience.
• You have experience with or an interest in electrical cabinet (re)build, software installation/configuration, and/or troubleshooting PLCs.
• Knowledge of / affinity with Microsoft Server and SQL databases is an advantage.
• Affinity with process engineering and/or food production is also a plus.
• Have a good command of the English language.
• Must have relevant EU travel and work documents
• Are willing to travel internationally (~50-60%).

Who are we?

We are the kind of people who find purpose in fixing things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we’re in the unique position to make it happen–but we need individuals with diverse perspectives and skills to help us get the most out of this opportunity.

What’s in it for you?

We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track of one year. You will be guided by our organization and an experienced coworker, that will teach you the specialist knowledge of our advanced equipment. On an annual basis, you will create a personal development plan so your professional and personal development are always top of mind. Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.