Field Service Engineer

Alex AI; Firenze; In loco; EUR 42.000 - 68.000; Tempo pieno

Descrizione del lavoro

Healthcare Italy is seeking a Field Service Engineer to support advanced microscopy systems across Italy, with a focus on the north and central regions. You will perform installations, preventive maintenance, calibration and repairs for widefield and confocal microscopes in academic, clinical and industrial labs.

Reporting to the National Service Manager, you will manage service cases from first contact to resolution, travel as required, and collaborate with internal specialists to resolve

Competenze

• Degree (or equivalent) in Physics, Biomedical Engineering, Electronics, Optics, Life Sciences (or similar).
• Strong understanding of optical systems, lasers, detectors and precision mechanics.
• Proven troubleshooting skills at system/component level.
• Confident with Windows systems, image acquisition software and basic networking.
• Excellent customer-facing communication; calm and solutions-focused under pressure.
• Self-motivated, organised, able to travel and handle equipment up to 25 kg.
• Full IT driving licence; based in Milan or Florence.

Mansioni

• Deliver service visits, preventive maintenance, installation, calibration and repair of microscopes.
• Provide hardware/software support, fault-finding and troubleshooting using diagnostic tools.
• Keep CRM cases updated, produce reports, communicate progress and escalate issues when needed.
• Deliver customer training on microscope operation.
• Maintain service stock/tools and follow service protocols.
• Work with internal specialists to resolve complex technical/application issues.

Conoscenze

Optical systems

Troubleshooting

Windows & imaging software

Customer communication

Travel readiness

Driving licence

Formazione

Physics/ Biomedical Eng/ Electronics/ Optics/ Life Sciences degree

Descrizione del lavoro

Introduction

Healthcare Italy are seeking a Field Service Engineer to support advanced microscopy systems across the IT territory specially in the north/central area. Join a leading imaging service team, delivering installations, maintenance and technical support for widefield and confocal microscopes in academic, clinical and industrial labs.

About the job

Reporting to the National Service Manager, you will manage service cases from first contact to resolution, ensuring exceptional customer experience. This field‑based role covers mainly the north and center area of IT with travel, occasional overnight stays and European training visits.

Job duties

• Deliver service visits, preventative maintenance, installation, calibration and repair of microscopes.
• Provide hardware/software support, fault‑finding and troubleshooting using diagnostic tools.
• Keep CRM cases updated, produce reports, communicate progress and escal ...
• Deliver customer training on microscope operation.
• Maintain service stock/tools and follow service protocols.
• Work with internal specialists to resolve complex technical/application issues.

Introduzione

Healthcare Italy è alla ricerca di un tecnico di assistenza sul campo per supportare sistemi avanzati di microscopia sul territorio nazionale specialmente nell’area nord/centro IT. Unisciti a un team esperto nel settore dell'assistenza su sistemi di imaging, occupandoti di installazione, manutenzione e supporto tecnico per microscopi ottici e confocali in laboratori accademici, clinici ed industriali.

Informazioni sul lavoro

Riportando al Responsabile Nazionale del Servizio, gestirai le richieste di assistenza dal primo contatto alla risoluzione, garantendo un'esperienza cliente eccezionale. Questo ruolo sul campo copre principalmente l’area nord e centro , con trasferte, pernottamenti occasionali e visite di formazione in Europa.

Mansioni lavorative

• Eseguire interventi di assistenza, manutenzione preventiva, installazione, calibrazione e riparazione di microscopi.
• Fornire supporto hardware/software, individuare e risolvere i guasti utilizzando strumenti diagnostici.
• Tenere aggiornati i casi su gestionale CRM, generare report, comunicare i progressi e segnalare i problemi quando necessario.
• Fornire formazione ai clienti sull'utilizzo del microscopio.
• Mantenere le scorte di materiale e gli strumenti di servizio in ordine e attenersi ai protocolli di assistenza.
• Collaborare con specialisti interni per risolvere problemi tecnici/applicativi complessi.

Requirements:

The successful candidate

• Degree (or equivalent) in Physics, Biomedical Engineering, Electronics, Optics, Life Sciences (or similar).
• Strong understanding of optical systems, lasers, detectors and precision mechanics.
• Proven troubleshooting skills at system/component level.
• Confident with Windows systems, image acquisition software and basic networking.
• Excellent customer‑facing communication; calm and solutions‑focused under pressure.
• Self‑motivated, organised, able to travel and handle equipment up to 25 kg.
• Full IT driving licence; based in Milan or Florence.

Il candidato ideale

• Laurea (o titolo equivalente) in Fisica, Ingegneria biomedica, Elettronica, Ottica, Scienze della vita (o simili).
• Buona conoscenza dei sistemi ottici, dei laser, dei rivelatori e della meccanica di precisione.
• Comprovate capacità di risoluzione dei problemi a livello di sistema/componente.
• Ottima dimestichezza con i sistemi Windows, i software di acquisizione immagini e le nozioni di base di rete.
• Eccellenti capacità comunicative con i clienti; calma e orientamento alla soluzione anche sotto pressione.
• Persona motivata, organizzata, disponibile a viaggiare e in grado di movimentare attrezzature fino a 25 kg.
• Patente di guida completa; sede lavorativa Firenze o Milano.