Field Operations Manager

hpe; Albenga; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Hewlett Packard Enterprise (HPE) is seeking a Field Operations Manager in a hybrid setup, averaging two days per week in an HPE office. You will lead a multi‑discipline team across sales operations, pricing, orders, invoicing, and forecasting, driving efficiency and strategic initiatives across geographies.

The role requires strong leadership, program management, analytical skills, and excellent communication to partner with sales, program managers, and executives.

Qualifications

• First level university degree or equivalent experience required. Advanced university degree preferred.
• Strong leadership and project-management capabilities across cross-functional teams.
• Excellent communication and analytical skills with ability to influence across geographies.

Responsibilities

• Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors supporting operations systems and processes for the sales organization.
• Oversees the development, implementation and utilization of systems supporting sales operations processes, including pricing, order management, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions.
• Manages headcount, deliverables, schedules, and costs for multiple ongoing initiatives, ensuring resources are allocated and goals, timelines and budgets are met.
• Engages with sales managers, program managers, account leaders, technical leaders and executives to communicate operations status, elevate issues, and guide strategic decision-making.
• Manages multiple strategic relationships with internal and external partners and suppliers, including setting expectations regarding deliverables, quality, schedules, and costs.
• Ensures team members communicate and collaborate with outsourced resources.
• Proactively identifies opportunities for process improvement and cost reductions.
• Provides people-care management for direct reports, including hiring, performance plans, coaching and development.
• Drives and fosters organization-wide performance standards and practices to support development of staff and processes.

Skills

Leadership

Project management

Analytical skills

People management

Communication

English proficiency

Business acumen

Multi-tasking

Relationship management

Education

Bachelor's degree

Advanced degree preferred

Job description

Field Operations Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives onfinding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition: Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Management Level Definition: Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities:

• Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors supporting operations systems and processes for the sales organization
• Oversees the development, implementation and utilization of systems supporting sales operations processes, including pricing, order management, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions
• Manages headcount, deliverables, schedules, and costs for multiple ongoing initiatives, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Engages with sales managers, program managers, account leaders, technical leaders and executives to communicate operations status, elevate issues, and guide and influence strategic decision-making
• Manages multiple strategic relationships with internal and external partners and suppliers, including setting expectations regarding deliverables, quality, schedules, and costs
• ensures that team members are effectively communicating and collaborating with outsourced resources.
• Proactively identifies opportunities for process improvement and cost reductions opportunities.
• Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development
• drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.

Education and Experience Required:

• First level university degree or equivalent experience required. Advanced university degree preferred.

Knowledge and Skills:

• Advanced leadership skills, including coaching, teambuilding, conflict resolution, and management.
• Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Excellent analytical and problem solving skills.
• Experienced in managing human capital across geographies to drive workforce development and achieve desired results
• Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation)
• mastery in English and local language
• Superior business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies
• Advanced multi-tasking and prioritization skills
• Advanced relationship management skills, including partnering and consulting
• Strong understanding of company's policies and processes

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Sales Operations

Job Level:

Manager_2

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.