Field Customer Engagement Partner - South Italy (Fixed Term)

Johnson & Johnson Co.

Milano

On-site

EUR 45,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Variable compensation

Commission/bonus eligibility

Job summary

Johnson & Johnson Innovative Medicine is seeking a Field Customer Engagement Partner for a 12-month fixed-term contract in Milano, to enhance engagement with healthcare professionals and drive disease education in a compliant, cross-functional team.

You will build trusted relationships, identify insights, and support activation of education programs in collaboration with Marketing, Medical Affairs, and Sales. Fluency in English and a scientific background are required.

Qualifications

University degree in a scientific discipline is required.
Experience in the pharmaceutical industry (field, marketing or related roles).
Fluency in English. Master in pharma marketing is considered a plus.

Responsibilities

Engage with national and regional healthcare professionals, including KOLs, to deliver high-value interactions.
Develop engagement plans and contribute to segmentation and targeting activities.
Provide feedback to internal stakeholders on clinical practice and treatment patterns.
Collaborate with Marketing, Medical Affairs, and Sales to ensure coordinated field execution.
Identify opportunities to enhance engagement quality and strategic customer insights.

Skills

Interpersonal skills

Active listening

Analytical mindset

Cross-functional collaboration

Compliance awareness

English fluency

Education

University degree in a scientific discipline

Master in pharma marketing (preferred)

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Pharmaceutical Sales

Job Sub Function

Sales – Oncology/Hematology (Commission)

Job Category

Professional

All Job Posting Locations

Milano, Italy

Job Description

Johnson & Johnson Innovative Medicine is seeking the best talent to join our team as Field Customer Engagement Partner, with a 12 months fixed term contract. Field Customer Engagement Partner’s key primary responsibility is to support key Commercial Strategic Imperatives for the JJIM Solid Oncology portfolio. Role Purpose The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals. The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner. The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy.

Key Responsibilities

1. Customer Engagement & KOL Management
- Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
- Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
- Develop engagement plans and contribute to customer segmentation and targeting activities
- Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
- Act as a key point of contact to ensure appropriate and compliant customer support
2. Disease Education & Narrative Activation
- Support the consistent use and adaptation of approved disease education materials
- Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
- Collaborate on the refinement of disease education approaches and materials based on field feedback
3. Educational Initiatives & Program Support
- Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)
- Contribute to the execution of approved educational programs and events
- Provide feedback on program effectiveness to support continuous improvement
- Collaborate with internal stakeholders to ensure scientific and compliance alignment
4. Cross-Functional Collaboration
- Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement
- Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers
- Contribute to the translation of strategy into effective field execution
5. Strategic Contribution & Opportunity Identification
- Identify opportunities to improve engagement quality within assigned geographies or customer segments
- Support the identification of emerging stakeholders (e.g. future clinical leaders)
- Contribute to the continuous evolution of customer engagement models and practices

Skills & Competencies

Strong interpersonal and communication skills
Ability to actively listen, interpret, and synthesize information
Analytical mindset with ability to translate insights into action
Cross-functional collaboration and stakeholder management
Sound judgment and adaptability in a dynamic environment
Understanding of compliance frameworks governing the pharmaceutical industry

Qualifications

Required University degree ina scientific discipline. Experience in the pharmaceutical industry (e.g. field, marketing or related roles). Fluency in English. Preferred Experience in customer-facing or cross-functional roles. Master in pharma marketing is considered a plus.

Additional Notes

Measured on engagement quality, coverage, frequency, and insight contribution. Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).

Required Skills