Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Calabria; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement opportunities

Paid onboarding

Company culture

Private medical insurance after 6 mos

Lisbon lifestyle

Descrizione del lavoro

Ignite is seeking an Italian Client Experience Representative in Lisbon to serve as the primary contact for Italian-speaking customers across phone, email and chat. The role requires strong Italian language skills and working knowledge of English for internal use, on-site at our Lisbon facility.

You will handle inquiries, troubleshoot issues, and log requests in the CRM while meeting CSAT, FCR and AHT targets. A flexible 24/7 rotating schedule supports a dynamic, team-oriented environment.

Competenze

• Fluent or advanced Italian (C1/C2) for reading, writing and speaking.
• Operational English competence (minimum B2) for internal dialogue and training.
• Availability to work flexible 24/7 rotating schedules.
• Located at Lisbon office facility in Portugal.
• Strong interpersonal skills and a proactive attitude.

Mansioni

• Handle inbound Italian client questions via phone, email and digital messaging.
• Pinpoint underlying issues and provide rapid, customized answers.
• Log profile information and requests accurately in the CRM.
• Target key metrics: CSAT, FCR and AHT.
• Participate in ongoing coaching to stay current with guidelines and procedures.

Conoscenze

Italian language

English (B2)

Flexibility

On-site work

Descrizione del lavoro

Role: Italian Client Experience Representative

Location Strategy: On-site (Lisbon, Portugal)

Timeline: Urgent start dates welcomed

Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts)

Overview

Seeking to jump-start your professional journey in Portugal? We are recruiting customer-focused Italian speakers to become part of our multi-ethnic staff in Lisbon. Acting as the main contact channel for Italian-speaking consumers, you will handle questions across telephone, email, and live messaging systems. This job fits flexible troubleshooters who excel in a dynamic, team-oriented workspace.

Key Responsibilities

• Client Support: Handle inbound Italian client questions via phone, email, and digital messaging with a polished, polite disposition.
• Issue Troubleshooting: Pinpoint underlying factors of consumer challenges and provide rapid, customized answers.
• Data Entry: Log profile information, consumer requests, and fixing steps precisely inside enterprise CRM databases.
• Performance Metrics: Achieve key operational targets, such as customer satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
• Continuous Learning: Participate in ongoing coaching sessions to stay current on merchandise modifications, corporate guidelines, and service procedures.

Qualifications

• Language Skills: Fluent or advanced C1/C2 capability in Italian (reading, writing, and speaking); operational English competence (minimum B2) for internal dialogue, software navigation, and training.
• Availability: Readiness to work flexible 24/7 alternating schedules.
• Location: Situated physically at our Lisbon office facility.
• Legal Authorization: EU/EEA nationality, an EU passport, or legal Portuguese employment clearance.
• Soft Skills: Strong interpersonal talents, attentive listening, grace under pressure, and a proactive attitude.

Compensation Plans

• Plan A (Local Resident Package): Provides a gross monthly base pay of €1,262.33 (spread across 12 months) with self-managed lodging. This choice fits local Lisbon inhabitants or applicants intending to acquire private housing independently.
• Plan B (Relocation Package): Provides a gross monthly base pay of €1,059.00 (spread across 12 months) alongside a private room in a shared corporate flat with utility bills (water, gas, electricity, broadband) entirely covered. It additionally includes total airfare cost payback after the probation period and complimentary airport pickup, suiting candidates arriving from abroad.

Perks & Benefits

• Advancement: Explicit internal growth paths toward quality assurance, teaching, or supervisory positions.
• Paid Onboarding: Thorough instruction period, completely compensated starting on day one.
• Company Culture: Friendly environment including team outings, hobby groups, and social gatherings.
• Health & Wellness: Complimentary private medical insurance following 6 months, plus entry to counseling resources.
• Lifestyle: Enjoy Lisbon's sunny climate, seaside landscapes, vibrant heritage, and energetic urban lifestyle.