E-learning Consultant Rome Italy Remote

UNICEF - United Nations Children’s Fund; Roma; Remote; EUR 39,000 - 67,000; Part time

Job summary

UNICEF in Rome, Italy, seeks an experienced E-learning Consultant to maintain the Learning Passport platform and provide technical support to users and partners. This remote consultancy runs for 4 months and 15 days with a flexible working arrangement.

You will monitor platform performance, publish and update courses, and generate usage reports, collaborating with platform admins and service providers to ensure reliable access for learners. Fluency in Italian and English is required.

Qualifications

• Bachelor's degree in a field related to informatics, CS, education, or social sciences.
• At least 3 years of experience managing or supporting digital learning platforms.
• Experience in user support, troubleshooting, and monitoring platform performance.
• Fluent in Italian and English.

Responsibilities

• Maintain UNICEF's Learning Passport platform and ensure smooth operation.
• Provide technical troubleshooting and user support for platform access and use.
• Assist in publishing, updating, and maintaining courses and content.
• Monitor platform performance and analytics; identify issues and follow up.
• Extract and summarize usage data to support reporting.
• Coordinate with technical service providers and platform admins as needed.

Skills

Learning management systems

Technical troubleshooting

Data analytics

User support

Platform maintenance

Education

Bachelor's degree in Informatics / Computer Science

Tools

Learning Passport

Analytics tools

Job description

Job no: 596437
Contract type: Consultant
Duty Station: Rome
Level: Consultancy
Location: Italy
Categories: Child Protection

E-learning Consultant Rome, Italy, Remote

Contract Duration: 4 months and 15 days

Working arrangement: Remote

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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to e-learning

How can you make a difference?

Scope of Work:

The purpose of this consultancy is to support the CP and ADAP teams by ensuring the maintenance and smooth functioning of UNICEF’s e-learning platform. Key responsibilities will include:

• Managing and maintaining the Learning Passport platform.
• Providing technical troubleshooting and support to users, partners and UNICEF team members in relation to access to and use of the platform.
• Supporting the publication, updating and maintenance of existing courses and related platform content, as required.
• Monitoring the functioning and performance of the platform and identifying technical issues requiring follow-up.
• Monitoring and analysing platform and course analytics, including user participation, course completion and other relevant usage data.
• Preparing periodic data extracts and summaries to support monitoring and reporting on the use of the platform.
• Liaising, when necessary, with relevant technical service providers or platform administrators to resolve technical issues affecting the functioning of the platform.

To qualify as an advocate for every child you will have...

QUALIFICATIONS / SPECIALIZED KNOWLEDGE / EXPERIENCE/ COMPETENCIES (CORE/TECHNICAL/FUNCTIONAL) / LANGUAGE SKILLS REQUIRED FOR THE ASSIGNMENT

Education:

Bachelors in Informatics, computer science, graphic design, design, education, social sciences.

Work Experience:

At least 3 years of relevant experience in the management, maintenance or technical support of digital learning platforms or learning management systems.

Experience in user support, troubleshooting and monitoring of platform performance and usage data.

Language Requirements:

Fluent in Italian and English.

Knowledge/Expertise/Skills:

Knowledge of learning management systems and digital learning platforms.

Ability to identify and troubleshoot common technical issues affecting users.

Ability to extract, organize and analyse platform and course usage data and prepare clear monitoring reports.

Good organizational skills and ability to liaise with users, partners and technical service providers as needed.

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone , irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offerreasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF . Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here .

Advertised: 20 Oct 2026 W. Europe Daylight Time
Deadline: 27 Oct 2026 W. Europe Standard Time