Digital Impact Assistant G-5 Fixed Term Position Florence Italy, Office of Strategy & Evidence -Innocenti

UNICEF - United Nations Children’s Fund; Firenze; On-site; EUR 42,000 - 56,000; Full time

Job summary

UNICEF is seeking a Digital Impact Assistant (Florence) to deliver fast, friendly first-line IT support for staff and consultants. You will diagnose and resolve routine IT issues, guide users through new tools, and help keep ICT records accurate.

You’ll support technology migrations, maintain supporting documentation, and contribute ideas to improve user experience. Knowledge of Windows and Microsoft 365 is preferred.

Qualifications

• Completion of secondary education is mandatory.
• Formal university-level training in CS/IS/Engineering is asset.
• ITIL Foundation or equivalent customer-support certification is asset.
• Experience substitutes described may replace up to 5+ years.

Responsibilities

• Deliver fast, friendly first-line IT support for staff and consultants.
• Ensure smooth ICT operations during UNICEF conferences and events.
• Maintain accurate records of ICT equipment and software.
• Maintain clear documentation for support processes and guidance.
• Monitor the Message Broadcast mailbox for timely communication.
• Take on additional ICT tasks to support mission operations.

Skills

Troubleshooting

Analytical Problem Solving

Technical Knowledge

Embraces Change

Manages Ambiguity

Drive To Achieve

Education

Secondary education mandatory

University-level training in Computer Science/Information Systems/Engineering

ITIL Foundation or equivalent

Bachelor's degree may replace 3 years of experience

Master's degree may replace additional 2 years

Tools

Microsoft Windows

Microsoft 365

Job description

Digital Impact Assistant, G-5, Fixed Term Position, Florence, Italy, Office of Strategy & Evidence -Innocenti, #00133201 (Open to EU Citizens or Valid Italian Work Permit Holders)

Job no: 595711
Position type: Fixed Term Appointment
Location: Italy
Division/Equivalent: Programme
School/Unit: Florence, Italy
Department/Office: Office of Strategy & Evidence -Innocenti
Categories: Information Communication Technology

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a Digital future

How can you make a difference

The Office of Strategy and Evidence - Innocenti provides leadership across UNICEF and is accountable for the areas of data, research and evidence generation, foresight, knowledge, and assure development effectiveness through strategic planning, monitoring and results & risk management. It drives the evidence to globally position the Organization on all child related issues, monitor SDGs and serves as the institutional lead for excellence in data, research and foresight on children and child rights to primarily support the national governments and stakeholders' as well as United Nations and the global community to progressively realize the rights of the child everywhere.

By integrating data generation and use, research and foresight with programme effectiveness, OSE informs and strengthens the acceleration of progress towards SDGs, delivery of the Strategic Plan’s results for children at country level, contributes to thought leadership, and helps anticipate emerging challenges, thus, making sure that Country Programmes are informed and respond to national priorities for children according to different contexts, including humanitarian.

OSE sets global standards, provides Organization-wide oversight and governance of evidence for the effective and methodologically sound and ethical collection, production of publications, disclosure and use of data, research and knowledge, and validates the quality of evidence, including the development of standards, tools, and systems for capturing, sharing, and applying learning across all levels of the organization.

As a Digital Impact Assistant at UNICEF Innocenti (Florence), you’ll play a key role in delivering fast, reliable first-line IT support to our dedicated team of staff and consultants. You’ll diagnose and resolve technical issues, elevate complex cases when needed, and ensure smooth operations across ICT applications and processes. Your work will include supporting routine ICT tasks, assisting with technology migrations, and guiding users through new tools and systems—helping us stay connected and effective in our mission for children worldwide.

What you'll do:

Deliver fast, friendly first-line IT support to keep our team connected and productive. Ensure smooth tech operations during UNICEF conferences and events. Keep ICT equipment and software records accurate and up to date. Maintain clear, helpful documentation for support processes. Share guidance and ideas to improve user experience and digital tools. Monitor the Message Broadcast mailbox to ensure timely communication. Take on additional ICT tasks that help our mission run seamlessly.

To qualify as a champion for every child you will have…

• Education: Completion of Secondary education is mandatory. Formal training at university level in Computer Science, Information Systems, Telecommunication, Engineering is an asset. Training in appropriate disciplines, networking, telecommunications technologies, and computer-related certifications (e.g., A+ certification) is an asset. ITIL Foundation Certificate or equivalent customer support certification is an asset.
  A Bachelor or equivalent (First Level University Degree) from a recognized academic institution in a field relevant to the position may replace 3 years of related work experience. A Master or equivalent (Advanced University Degree) may replace an additional 2 years.
• Work Experience: At least 5 years of practical work experience in Information Technology Support, requiring systematic methods of troubleshooting and analytical problem solving is required.
• Skills: Troubleshooting, Analytical Problem Solving, Technical Knowledge, Embraces Change, Manages Ambiguity, Drive To Achieve.
• Language Requirements: Fluency in English is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language (Italian) is an asset.
• Experience in providing assistance to users on IT products and services, as well as use of applications and diagnostic tools is desired.
• Practical experience and working knowledge of Microsoft Windows and Microsoft 365 technologies is desired.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF .

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel. Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable female candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

Visa residence requirements: i.e. UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here .

Advertised: Sep 14 2026 W. Europe Daylight Time
Application close: Oct 05 2026 W. Europe Daylight Time