Dispatch Engineer

Techwelt; Roma; Remote; EUR 42,000 - 62,000; Full time

Job summary

TECHWELT GROUP, a multilateral IT services company headquartered in Rome, Italy, seeks a Dispatch Engineer for full-time on-site work. The role coordinates field IT support, prioritizes requests, schedules engineers, and ensures timely responses in line with SLAs.

You will document incidents, manage dispatch records, and collaborate with remote teams to maintain service delivery quality across deployments.

Qualifications

• Experience in IT support environments (desktop/EUC/data center)
• Strong coordination and dispatch skills
• Familiarity with ticketing systems and incident documentation
• Excellent client and internal team communication
• Understanding of hardware, network and IT infrastructure
• Ability to manage multiple requests and meet deadlines

Responsibilities

• Receive service requests and prioritize/dispatch onsite engineers
• Coordinate scheduling and monitoring of field IT activities
• Ensure timely response in line with SLAs
• Communicate with clients to confirm requirements and update on progress
• Document incidents, resolutions and dispatch records
• Collaborate with remote teams and local technicians to ensure smooth deployments
• Maintain inventory usage records and support readiness for deployments

Skills

Coordination

Dispatch

IT Support

Ticketing Systems

Client Communication

Documentation

Hardware & Network

Multi-tasking

Education

IT/Engineering/Operations degree or equivalent

Tools

Ticketing systems

Service management tools

Job description

Company Description TECHWELT GROUP is a multilateral IT services company headquartered in Rome, Italy, providing on-demand and contract-based onsite IT support to clients worldwide with a 24-hour response time. The company works with more than 100 IT experts and engineers across Europe, Australia, the UK, and Mexico to deliver reliable, business-focused solutions. Services include break-fix and IMAC support for EUC and data centers, desktop support, hardware repair, IT asset disposal (ITAD), site surveys, installations, deployments, and rollouts. TECHWELT GROUP offers clients a single point of contact for all services, along with secure stock storage, safety measures, and timely audits. The organization is focused on responsive, high-quality technical support tailored to diverse operational environments.

Role Description The Dispatch Engineer is a full-time, on-site role based in the Faroe Islands, responsible for coordinating and overseeing field IT support activities. In this role, the Dispatch Engineer will receive service requests, prioritize and schedule onsite engineers, and ensure timely response aligned with service-level agreements. The position involves communicating with clients to confirm requirements, documenting incidents and resolutions, and maintaining accurate records of dispatches and inventory usage. The Dispatch Engineer will collaborate with remote teams and local technicians, monitor ongoing tasks, and elevate issues when needed to ensure consistent, high-quality service delivery. The role also includes working closely with stock storage and logistics teams to support equipment availability and readiness for deployments and rollouts.

Qualifications

• Strong coordination and dispatch skills, including task prioritization, scheduling, and real-time monitoring of onsite IT activities.
• Experience in IT support environments, such as desktop support, EUC, data center operations, or field engineering coordination.
• Proficiency with ticketing systems, service management tools, and documentation of incidents and work orders.
• Effective communication skills for interacting with clients, engineers, and internal teams in a clear, professional manner.
• Basic understanding of hardware, network, and common IT infrastructure to interpret technical requirements and allocate resources appropriately.
• Ability to collaborate in a fast-paced environment, manage multiple requests, and uphold response-time commitments.
• Attention to detail in record-keeping, inventory tracking, and compliance with internal processes and safety standards.
• Prior experience in dispatch, logistics coordination, or operations support is beneficial.
• Relevant education in IT, engineering, or operations management (or equivalent practical experience) is preferred.
• Comfort working on-site in the Faroe Islands and supporting a geographically distributed team.