Director of Housekeeping

Grand Hotel Imperiale; Forte dei Marmi; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Career development

Job summary

Imperiale in Forte dei Marmi seeks a Director of Housekeeping to lead our luxury team and uphold five-star standards across guest rooms, public areas and back-of-house.

You will plan staffing and schedules, train and motivate staff, enforce cleanliness and brand standards, and partner with Front Office, Maintenance and F&B to ensure rooms are ready on time.

Qualifications

• 5+ years in a housekeeping leadership role (Assistant or Housekeeping Manager) in luxury hospitality.
• Deep knowledge of luxury room standards, fabrics, finishes and premium amenities.
• Proven ability to lead large teams, including seasonal staff.
• Strong budgeting, cost-control and planning skills.
• Hands-on experience with PMS and housekeeping management systems (e.g. Opera) and good Excel skills.
• Organised, precise and calm under pressure, with a keen eye for detail.
• A natural team player who works well across departments.
• Fluent Italian and English.

Responsibilities

• Lead, plan and oversee all housekeeping operations: guest rooms and suites, public areas, back-of-house, laundry and linen room.
• Train, coach and motivate the housekeeping team, building a culture of care, precision and pride.
• Set and enforce cleanliness, presentation and brand standards through regular inspections and quality audits.
• Plan staffing and schedules based on occupancy forecasts, keeping a balance between service quality and labour costs.
• Work closely with Front Office, Maintenance and F&B so that rooms are ready on time and maintenance issues are solved quickly.
• Manage inventory of linen, amenities, uniforms and cleaning supplies, including periodic stock counts.

Skills

Team leadership

Staff management

Budgeting

Quality audits

Attention to detail

Fluent Italian and English

Tools

Opera PMS

Job description

We’re hiring: Director of Housekeeping | Imperiale | Forte dei Marmi

At Imperiale, every detail matters, from the crisp linen on our beds to the flawless finish of every suite. We’re looking for a Director of Housekeeping to lead our team and make sure every guest finds a home that is welcoming and true to our five-star standards.

What you’ll do

• Lead, plan and oversee all housekeeping operations: guest rooms and suites, public areas, back-of-house, laundry and linen room;
• Train, coach and motivate the housekeeping team, building a culture of care, precision and pride;
• Set and enforce cleanliness, presentation and brand standards through regular inspections and quality audits;
• Plan staffing and schedules based on occupancy forecasts, keeping a balance between service quality and labour costs;
• Work closely with Front Office, Maintenance and F&B so that rooms are ready on time and maintenance issues are solved quickly;
• Manage inventory of linen, amenities, uniforms and cleaning supplies, including periodic stock counts;

What you bring

• 5+ years in a housekeeping leadership role (Assistant or Housekeeping Manager) in luxury hospitality (five-star or upscale property);
• Deep knowledge of luxury room standards, fabrics, finishes and premium amenities;
• Proven ability to lead large teams, including seasonal staff;
• Strong budgeting, cost-control and planning skills;
• Hands-on experience with PMS and housekeeping management systems (e.g. Opera) and good Excel skills;
• Organised, precise and calm under pressure, with a keen eye for detail;
• A natural team player who works well across departments;
• Fluent Italian and English.

What we offer

• Contract level: 1st Level (Italian National Collective Agreement – CCNL Turismo);
• Salary package: starting from €50,000 gross per year, commensurate with experience;
• A key role in an iconic luxury property;
• Career development within the Company.

Forte dei Marmi, Italy | Full-time, permanent contract | Start: February 2027