Direct Team Leader | North East

VIVA-COM GmbH; Piemonte; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

Competitive salary

Job summary

Viva.com in Italy is seeking an experienced Direct Team Leader to oversee Client Relationship Representatives. You will mentor a field-based/in-house team, drive performance against targets, and ensure exceptional customer service across European markets.

The role requires 5+ years in business development within fast-paced financial services, fluent English and Italian, and a passion for AI-enabled tools. A permanent Employer of Record contract with a competitive bonus and robust benefits await.

Qualifications

• 5+ years of experience leading teams in a fast-paced environment, preferably in financial services.
• Experience promoting company services and achieving targets.
• Fluent in English and Italian with strong communication skills.

Responsibilities

• Lead, manage, and motivate the Client Relationship Representatives team.
• Develop and implement strategies to reach team targets and improve performance.
• Ensure outstanding customer service and client satisfaction.
• Monitor and evaluate team performance; provide feedback and training.
• Handle escalated client issues with resilience and professionalism.
• Maintain an organized schedule and diary management.
• Promote AI-powered tools and AI-enhanced workflows within teams.
• Foster collaboration and a supportive team environment.
• Drive business development activities and CRM-driven relationship growth.
• Communicate effectively with internal stakeholders and clients.

Skills

Team leadership

Client relationship management

CRM systems

Communication

Interpersonal skills

Bilingual English-Italian

Tools

CRM software

Job description

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview:

We are seeking an experienced Direct Team Leader to oversee and lead our Client Relationship Representatives (In-House / Field Based). The ideal candidate will have a minimum of 5+ years of experience of promoting company services and of leading teams within a fast-paced environment, preferably within a financial services institution.

Key Responsibilities:

• Lead, manage, and motivate the Client Relationship Representatives team.

• Develop and implement strategies to achieve team targets and goals.

• Ensure outstanding customer service and satisfaction.

• Monitor and evaluate team performance, providing feedback and training as necessary.

• Handle escalated client issues and objections with resiliency and professionalism.

• Maintain an organized schedule and diary management.

• Interest in AI-powered tools and openness to promote working in AI-enhanced environments

• Foster a collaborative and supportive team environment.

• 5+ years of experience in business development within a fast-paced environment, preferably a financial services institution.

• Understanding of financial products/services features and advantages.

• Experience working with Customer Relationship Management (CRM) systems.

• Resiliency and the ability to handle objections effectively.

• Computer literacy and an AI tech mindset.

• Leadership and team management experience.

• Proven track record in business development and business services promotional activities.

• Excellent communication and interpersonal skills.

• Fluent in English and Italian

• Permanent contract via an Employer of Record (EOR).

• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).

• A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).

• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.

• The opportunity to work at an international fintech company with strong cultural diversity.