Digital Solutions Specialist: Clinical Onboarding

Intuitive; Milano; In loco; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Intuitive seeks a Digital Solutions Specialist to support our cloud-based digital offerings for surgical and diagnostic procedures in the Milano region. The role focuses on onboarding, workflow analysis, and training to optimize MyIntuitive+ and Intuitive Hub utilization across clinical settings.

The successful candidate will manage customer onboarding, provide expert product guidance, and build long-term relationships with key hospital staff while traveling extensively to customer sites and

Competenze

• Bachelor’s degree or equivalent experience; Engineering, life science or medical background preferred.
• 2+ years’ experience in procedural / OR healthcare software.
• 2+ years’ experience with clinical project integrations.
• Prior knowledge with EMR/PACS solutions is an advantage.
• Background in training of clinical and OR staff.
• Knowledge of the Procedural/Operating Room environment.
• Excellent analytical and problem‑solving skills.
• Expertise delivering consulting services to the customer.
• Ability to communicate effectively in Italian and English.
• Travel >75%.

Mansioni

• Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally).
• Perform Intuitive Hub in‑services, workflow analysis, customization, and optimization to meet customer objectives.
• Educate and prepare customers for My Intuitive+, including onboarding.
• Monitor and drive digital products utilization by customers and clinical users.
• Drive expansion of user base by engaging hospital staff and thought leaders.
• Test and troubleshoot functionality of installed systems and escalate issues.
• Lead clinical teams through training sessions and onboarding.
• Onboard, coach, and mentor new and existing team members.
• Participate in training and launch of new products or procedures.
• Collaborate on cross‑functional projects to improve processes and materials.
• Build relationships with internal teams and external customers.

Conoscenze

Healthcare software

Clinical project integrations

EMR/PACS knowledge

Clinical staff training

English proficiency

Italian language

Formazione

Bachelor’s degree or equivalent

Engineering, life science or medical background preferred

Strumenti

EMR/PACS systems

Descrizione del lavoro

Intuitive seeks a Digital Solutions Specialist to support our cloud-based digital offerings for surgical and diagnostic procedures in the Milano region. The role focuses on onboarding, workflow analysis, and training to optimize MyIntuitive+ and Intuitive Hub utilization across clinical settings.

The successful candidate will manage customer onboarding, provide expert product guidance, and build long-term relationships with key hospital staff while traveling extensively to customer sites and