Data Center Master Technician H/F

Carrier; Lombardia; On-site; EUR 70,000 - 110,000; Full time

Job summary

Carrier Global Corporation lidera soluciones inteligentes de clima y energía y busca un Data Center Master Technician para Europa. El rol cubre soporte avanzado para commissioning, troubleshooting y escalaciones críticas, garantizando la excelencia operativa y la transferir conocimiento.

Se valorará experiencia en entornos de data center y habilidades de liderazgo técnico, con capacidad para trabajar con equipos internacionales y clientes exigentes.

Qualifications

• Licenciatura en ingeniería relacionada.
• Experiencia en servicio en campo, puesta en marcha o soporte técnico.
• Capacidad analítica y para resolver incidencias complejas.

Responsibilities

• Brindar soporte técnico a sistemas HVAC y refrigeración de data centers, con diagnósticos avanzados.
• Dirigir y apoyar la puesta en marcha, arranque y hitos críticos del proyecto.
• Gestionar escaladas técnicas de alta prioridad y problemas de campo.
• Actuar como enlace técnico entre clientes, técnicos de campo y equipos internos de Carrier.
• Garantizar gobernanza técnica de actividades y priorización operativa.
• Transmitir conocimiento y desarrollar capacidades locales de servicio.
• Estandarizar prácticas técnicas y colaborar en mejoras de procesos.
• Asegurar cumplimiento de políticas, normas de calidad y HSE.

Skills

HVAC systems

Diagnostic skills

Troubleshooting

Customer engagement

Project coordination

Cross-functional collaboration

Technical leadership

Education

Bachelor en Ingeniería Mecánica/Eléctrica/HVAC

Job description

Sobre Carrier

Carrier Global Corporation, líder mundial en soluciones inteligentes de clima y energía, está comprometida con la creación de innovaciones que aportan confort, seguridad y sostenibilidad a la vida. A través de avances de vanguardia en soluciones climáticas como el control de temperatura, la calidad del aire y el transporte, mejoramos la vida de las personas, impulsamos industrias clave y garantizamos el transporte seguro de alimentos, medicamentos vitales y más. Desde la invención del aire acondicionado moderno en 1902, lideramos con propósito: mejorar nuestras vidas y el mundo que compartimos. Seguimos liderando gracias a nuestro equipo global de primer nivel e inclusivo, que sitúa al cliente en el centro de todo lo que hacemos. Para más información, visite o siga a Carrier en redes sociales en @Carrier.

Build your career with confidence.

By joining Carrier, you become part of the global leader in providing healthy, safe, sustainable, and intelligent solutions to the building and cold chain industries. We create solutions that matter for our planet – and our employees are at the heart of our vision. We are a company of innovators, united by our vision, values, and culture: the "Carrier Way.".

As an employer of choice, we aspire to provide an attractive workplace, develop and retain the best talents, promote engagement, foster teamwork, and use innovation to serve our customers. In short, Carrier's strengths lie in the expertise, creativity, and passion of our employees, and we look forward to having you join our team.

The role

The Data Center Master Technician serves as the lead field technical expert for Carrier’s data center cooling solutions across Europe, providing advanced support for commissioning, troubleshooting and critical escalations, while ensuring operational excellence, customer satisfaction, knowledge transfer and the continuous development of technical capabilities.

Key responsabilities

• Provide expert-level technical support for complex HVAC and data center cooling systems, including advanced diagnostics and root cause analysis.
• Lead and support commissioning, start-up activities, and critical project milestones to ensure successful system deployment and performance.
• Manage and resolve high-priority technical escalations, urgent customer issues, and complex field interventions across Europe.
• Act as the primary technical liaison between customers, field technicians, service organizations, and Carrier engineering, quality, manufacturing, and product teams.
• Ensure technical governance of field activities, aligning operational priorities and driving sustainable resolution of technical issues.
• Deliver technical leadership, coaching, and knowledge transfer to develop local service capabilities and improve field expertise.
• Standardize technical practices, support continuous improvement initiatives, and contribute to the development of best-in-class service processes.
• Ensure full compliance with Carrier policies, quality standards, and Health, Safety & Environment (HSE) requirements while promoting operational excellence.

Profile required

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, HVAC, Refrigeration, or a related technical discipline.
• Extensive experience in field service, commissioning, troubleshooting, or technical support within HVAC, cooling systems, critical infrastructure, or data center environments.
• Recognized technical expert with strong diagnostic, analytical, and problem-solving capabilities.
• Proven ability to manage complex technical situations, escalations, and customer-facing interventions in high-pressure environments.
• Strong customer focus with excellent communication and relationship-building skills across all organizational levels.
• Demonstrated ability to lead, influence, and collaborate effectively across cross-functional and international teams without direct authority.
• Experience in coaching, mentoring, and developing technical teams, with a passion for knowledge sharing and capability building.
• Highly autonomous and organized professional with a continuous improvement mindset, strong accountability, and the ability to adapt to evolving operational challenges.

Our commitment

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.