Customs Entry Writer

C.H. Robinson; Assago; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading logistics platform in Italy is looking for a Customs Entry Writer responsible for submitting customs entries for clearance. This role requires bilingual fluency in English and Italian, a minimum of 1 year of customs entry-writing experience, and a focus on excellent customer service. Successful candidates will participate in a comprehensive training program and have opportunities for career growth within the organization.

Competenze

• Minimum of 1 year of customs entry-writing experience.
• Strong multitasking and prioritization skills.

Mansioni

• Serve as the primary customs representative for customer accounts.
• Ensure prompt response to customer inquiries.
• Demonstrate mastery of customs brokerage products’ SOP.
• Maintain high levels of accuracy and customer service.

Conoscenze

Fluent in English

Fluent in Italian

Excellent customer service skills

Critical-thinking skills

Problem-solving skills

Formazione

Bachelor’s degree

Strumenti

Microsoft Office Suite

Descrizione del lavoro

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Customs Entry Writer. Is that you? You’ll be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You’ll serve as a knowledgeable customer advocate, committed to providing excellent levels of customer service through subject matter expertise and strong sense of accountability and urgency.

Our dynamic and comprehensive training program will set you up for success. You will participate in a mix of group activities, self-guided learning, plus coaching and mentoring to help you become an expert in our systems and processes and provide on-going regulatory training. Many of our successful Customs Entry Writers go on to expand their careers with us in Global Compliance, Sales or Account Management, which makes this role a terrific introduction to C.H. Robinson and a way to start, refresh, or enhance your career.

If this all sounds good, let’s talk more about what you’ll be working on:

Responsibilities

• Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
• Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices.
• Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.
• Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.

Required Qualifications

• Fluent in English and Italian
• Minimum of 1 year of customs entry-writing experience

Preferred Qualifications

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Bachelor’s degree

If this sounds like the job for you, let’s talk! We can’t wait to hear from you.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!