Customer support specialist - relocation package included

Bachecalavoro; Piemonte; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Relocation assistance

Accommodation provided

Flight reimbursement

Private health insurance

Meal card

Team events

Job summary

Bachecalavoro in Lisbon is hiring a Customer Support Specialist who speaks Italian to assist users via email, chat, and tickets. This is a full-time role with a 40-hour week in a rotational shifts model, and the relocation package covers flight, accommodation, and paperwork.

You will join a global team supporting one of the world's leading social platforms. Native Italian (C2) plus good English (B2) is required; training is provided, and a generous relocation package makes moving to Portugal

Qualifications

• Native or fluent Italian (C2) required.
• Good working English (B2) for training and internal communication.
• Strong communication skills with a customer-first attitude.

Responsibilities

• Support Italian-speaking users via email, chat, and support tickets.
• Guide users with account access, feature inquiries, and platform troubleshooting.

Skills

Italian language

English language

Customer service

Job description

Luogo di lavoro: Torino
Ready for a New Chapter in Sunny Lisbon?Customer Support Specialist (Italian Speaker) - Relocation Package Included!

Location: Lisbon, Portugal

Contract: Full-time | Rotational Shifts

Dream of living by the ocean, soaking up 300 days of sunshine a year, and kickstarting an international career?

If you speak Italian and are looking for an exciting reason to pack your bags and move to Europe's most vibrant, welcoming, and culturally rich capital, this is your sign!

We take the stress out of relocating: your flight, fully furnished accommodation, bills, and paperwork are completely covered. All you need to bring is your positive energy, language skills, and enthusiasm for helping people.

What's in It for You? (The Full Relocation Package)

Moving abroad has never been this simple. We handle the logistics so you can focus on enjoying Lisbon:

• Flight Reimbursement: Initial travel costs to Lisbon covered.
• Airport Pick-Up & Onboarding: Warm welcome and step-by-step administrative support (NIF, Social Security, bank account setup).
• Company-Provided Accommodation: Fully furnished room in a modern shared apartment for at least 14 months (located 20-60 mins from the office).
• All Utilities Included: Water, electricity, gas, cable TV, and high-speed Wi-Fi covered.
• Annual Home Flight: One round-trip ticket per year back home (within the EU).
• Work-Life Balance & Perks: Free Portuguese language lessons, surfing/sports clubs, cooking workshops, and team social events.

Salary & Benefits

• Salary with Company Accommodation: €1,040.68 gross/month (Base salary + meal allowance + Christmas/Holiday bonuses + your apartment & utilities fully covered!)
• Salary without Company Accommodation: €1,240.17 gross/month (If you prefer finding your own flat)
• Paid Training Period: €92.80/week during the 10-day initial training (in English).
• Private Health Insurance from day one.
• Meal Card & Performance Bonuses.

Your Role: Helping a Global Community

Join an international team supporting one of the world's most popular social media platforms:

• Support & Connect: Assist Italian-speaking users via email, chat, and support tickets.
• Solve Problems: Guide users with account access, feature inquiries, and platform troubleshooting.
• Deliver Value: Ensure every user interaction is smooth, empathetic, and professional.
• Grow with Us: Learn industry-leading customer support workflows in a modern, dynamic tech environment.
• (Note: This is a pure Customer Support position - no content moderation involved!)

Who We Are Looking For

• Native / Fluent Italian (C2) with good working English (B2) for training and internal communication.
• Strong communication skills and a customer-first attitude.
• Open-minded, adaptable, and excited to live and work in a multicultural setting.
• Ready to work in a 40h/week rotational shift model (Monday-Sunday).
• Valid EU passport or existing work authorization for Portugal.

Fast & Easy Hiring Process

• Quick Apply & CV Review
• Online Language & Tech Assessment (Completed from home)
• Client Video Interview
• Offer & Relocation Assistance!

Why Lisbon?

Cobblestone streets, world-famous pastries (Pastéis de Nata), incredible beaches just 20 minutes away, an affordable lifestyle, and an unbeatable expat community. Lisbon isn't just a place to work-it's a lifestyle upgrade.