Customer Care Intern (Stage)

Lexroom Srl; Milano; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Expense Reimbursement

Mentorship

Hybrid Work

Meal Vouchers

Team Retreats & Off-sites

Job summary

Lexroom is seeking a curious and motivated Customer Care teammate to support our growing user base across chat, email and calls from our Milan HQ.

No prior work experience needed; we hire for drive and mindset, not a specific background. You’ll learn fast and grow with a supportive, hybrid team.

Qualifications

• Fluent English written and spoken for professional communication.
• No prior work experience required; driven and mindset matters most.
• Proactive, hands-on attitude with problem-solving drive.
• Able to learn quickly in a fast-growing startup environment.

Responsibilities

• Support the Customer Care team in assisting Lexroom's customers across chat, email, and calls.
• Shadow experienced colleagues, learn product and processes, and gradually handle simple requests with guidance.
• Contribute ideas to improve how we support customers with curiosity and energy.

Skills

Fluent English

Proactive

Hands-on attitude

Fast learner

Job description

At Lexroom, we set the bar for legal AI-clear, fast, and built for trust.

In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.

Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.

We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.

Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.

Why Lexroom?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.

• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.

• Deliver Meaningful Results: Your work will directly influence how legal professionals operate faster, clearer, and more efficiently.

At Lexroom, we leave buzzwords behind. Here, you'll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

What You'll Do

• Support the Customer Care team in assisting Lexroom's customers across chat, email, and calls.

• Learn day by day: shadow experienced colleagues, get to know our product and processes, and gradually handle simple requests with the team's guidance.

• Bring curiosity and energy to the team: ask questions, share what you learn, and contribute ideas to improve how we support our customers.

What You'll Bring

• You are fluent in English, comfortable reading, writing, and communicating in a professional context.

• No prior work experience needed: we're looking for the right drive and mindset, not a specific background.

• You have a proactive, hands-on attitude, enjoy solving problems, and want to learn inside a fast-growing startup.

• You're a fast learner, comfortable picking up new tools and processes.

• You're based in Milan or open to relocating (relocation support evaluated case by case).

What We Offer

• Expense Reimbursement: €900 per month

• Mentorship: Day-to-day guidance from experienced Customer Care colleagues.

• Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.

• Meal Vouchers: Daily support to make your lunch breaks easier.

• Team Retreats & Off-sites: Dedicated time to connect with the team.

If you're curious, eager to learn, and want to start your career in legal tech, we'd love to hear from you.

At Lexroom, ambition meets discipline and purpose. We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.